Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Softwash Cleaning is fully insured to cover any accidents or mishaps that may ever occur on site.  We also carry out our work in the safest manner possible, by taking all the necessary precautions and steps to ensure the whole operations runs as smooth as possible with no hiccups.

Question 2

What do you like most about your job?

Accepted Answer

Obtaining the WOW factor - which means achieving such a high quality finish clean it results in the customer being blown away and just keeps saying ` WOW ` Also working within the business to build it, and to be the best.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the process of the job? What type of equipment do you have? Professional pressure washing = Petrol pressure washer with hot or cold water available and a surface cleaner for flat work - Minimum requirement Do you have public liability insurance? Does it cover any damages that may occur?

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Softwash Cleaning is a professional business, that cares about there customers and meets there expectations.  As a business we take into consideration safety as a high priority, to ensure the customers and workers are in a safe environment, While performing at a high quality standard.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Softwash Cleaning needs to know as much information as possible to provide a more accurate quote. Eg... Full scope of work that needs to be accomplished. Location of site.  Time frame and availability.   Accurate understanding of process involved. Safety Involved. Other questions and enquires.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Softwash Cleaning asks you to Please enquire within. We strive to perform the highest customer satisfaction rate, so we can continue to grow and strengthen our relationship between you as the customer and us as the business.

Question 7

What makes your pricing competitive?

Accepted Answer

Softwash Cleaning is a professional business and always provides a ( High Quality Service ), which includes always completing the job to the highest standard possible and never walking away!!

Question 8

How do you normally charge for your service?

Accepted Answer

Softwash Cleaning charges via bank transfer or cash on hand. Our quoting is ( No charge ), which helps the customers to not feel pressured into having to accept the job...

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Softwash Cleaning Specialises in Softwash Cleaning which is relatively new to the Australian market, even though the same method has been used for over 10 years around the world. Pressure Washing is also another service we dominate in by having the highest quality' and skills to carry out the job.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Softwash Cleaning has acquired a vast amount of experience and skills in the cleaning industry within a variety of commercial and residential jobs.  We have the best equipment available on hand in Melbourne. Softwash Cleaning has acquired qualifications from prominent businesses as far as America.

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