Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our cleaners are experienced and trained to deliver the SmileClean service with a hard work ethic. We take on board all feedback and we do regular follow up conversations with our clients, ensuring that they are happy with our service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love cleaning and we are proud of job well done. We take pride in our customer service and give a 100% when we clean your home. We are always looking at how we can improve and services we can offer to make our customers lives easier.

Question 3

What do you like most about your job?

Accepted Answer

Success is not just building a client base but most importantly, maintaining our customers. With SmileClean’s vision and exceptional service, we at Smileclean believe we can make our company your first choice.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are we trust worthy? Yes  Do we do a good thorough job? Yes  Will I be happy with your services? Yes  If I have a problem will I be able to speak to someone and have it resolved? Yes

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The main question our customers ask is, will they have the same cleaner each time? - Yes you will always have the same cleaner each time, we assign a cleaner to your home. They will be your cleaner every time so you don't need to worry about different people coming into your home.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our SmileClean staff have had police checks done against their names. This allows us to trust our team and to maintain the focus on our clients in delivering a high standard.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Success is not just building a client base but most importantly, maintaining our customers. With SmileClean’s vision and exceptional service, we at Smileclean believe we can make our company your first choice. Our mission at SmileClean is to deliver a clean and sanitary home with a friendly service.You will never have to think or complain about the condition of your home, never have to wonder or worry about whether your bathroom/s are hygienically clean, or your garbage bins are emptied and cleaned. In other words, when it comes to cleaning, no news is good news!  It’s in our genes and gets done.  At SmileClean we don't just maintain basic standards - we go above and beyond.  About Us  SmileClean offers a full range of cleaning services to suit any residential property and any budget. From light house cleaning to a deep kitchen clean, our highly trained staff will ensure your environment is pleasant, safe, and hygienically clean. To providing you peace of mind, we carry comprehensive general liability insurance.  Our cleaning philosophy  We believe a clean working and living environment is a healthy working and living environment. Our systematic approach to establishing and maintaining the highest standards of cleanliness means you can focus on your work and your family. Quality control is very important to us. We've developed a foolproof system of weekly, monthly, and yearly cleaning and maintenance that guarantees results.  Our people  Each member of the SmileClean team is carefully screened. We hire only the most conscientious and professional candidates. Each employee is thoroughly trained in our systems, products, and equipment, and is fully insured.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide you with a quote we just need to know how many bedrooms, bathrooms, toilets and living areas there are.  how often you would like your home cleaned.  Anything extra you might want to add.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the service areas are cleared.  A general tidy up before we arrive always helps so we can get on with the cleaning.  Specify what exactly you would like cleaned.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Full-day weekly service- 8 hours - $250 Cleaning, washing, changing sheets refrigerator clean organise wardrobes/ pantry / linen closet ect

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive in the market, however SmileClean pushes the boundaries and raises the benchmark in cleanliness, service and friendliness. We also gain feedback from our clients to ensure we are maintaining our high level of service.

Question 12

How do you normally charge for your service?

Accepted Answer

SmileClen accepts a variety of payments, from credit card, cash and direct deposit.  By using credit card, we charge your card before each service.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in customising cleans for resedetial property's. Our staff are fully trained in meeting our customer needs in delivering high quality standars.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in the industery for over three decads cleaning, books are my number 1 to enhance my knowledge in the industery, Staff training are all done through me, the prcess starts from a welcome pack, speanding a week doing practc followed therorty from chemicals [u

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