Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, as registered BAS Agents, we are required to hold professional indemnity insurance & our policy also covers us for public liability. Our employees are covered by Workcover insurance as well.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We saw a huge gap between the business owner & the external tax agent or auditor. We set about voiding that gap with reliable and capable bookkeepers leading on to accountants who can interrogate, analysis & interpret financial records from which decisions can be made.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were called to a client of a tax agent whose bookkeeper had just up & left. We did some forensic accounting analysis & found fraud. We offered to ensure this never happened again & 8 years later we still provide monthly accounting reporting, cash flows & supervision of the new bookkeeper.

Question 4

What do you like most about your job?

Accepted Answer

Getting up everyday and handling payroll, bank reconciliations, data entry or for our accountants, reporting, cash flows & BAS are what we thrive on. Is second nature to us & we still get a thrill when we reconcile!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they have a back up if they cannot attend? Are they provided with support from Qualified Accountants? Will or can they fix their own mistakes?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How Often Do You Attend to our Requirements - typically, there are cycles for every business & we accommodate those working as much or as little as required. We do on site, off site & remote access. On site services only available in Melbourne & Sunshine Coast

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Over 20 years in the business, a leader in the profession - Chaired Forums making representations to the Federal Government on reforms & drafting of legislation regualting BAS Agents, Represent the interests of practitioners on ATO forums

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Qualified Accountant with over 20 years experience in all business sectors. All bookkeeping staff are degree qualified & have a minimum of 5 years experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the software being used, the size of the business in terms of staffing & turnover, the nature of the business, location & what is expected from us - what results do you want us to achieve.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prior to our commencement, we issue a letter of engagement detailing the scope & fees of the services to be provided. To be effective and efficient , we need access to all financial records such as bank and credit card statements, invoices, bills and cash receipts and payments.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have an appraisal service where we can assess whether the software being used is right for the business or there is another viable alternative

Question 12

What makes your pricing competitive?

Accepted Answer

In utilising our services, our clients experience high quality results for a reasonable price. We are not the cheapest, nor the dearest & we prove that you do not need to pay the most for a quality result.

Question 13

How do you normally charge for your service?

Accepted Answer

Staff Present Time sheets for Authorisation from Which Invoices are Issued. Fees can be negotiated on an hourly or fixed fee basis

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

BAS, GST, Payroll, Cash Flow Management, Reporting, Not For Profit Reporting & Governance. Interpretation of Financial Statements and Business Start Ups

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered BAS Agents, Qualified Accountant, Member - Tax Practitioners Board, Member - BAS Agent Association Group, Member of Various Not For Profit Boards,  Commenced Business in 1996,

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