Question 1

How did you decide to get into your line of work?

Accepted Answer

Technology has been a passion for me since the early 1990's. From there its just blossomed

Question 2

What do you like most about your job?

Accepted Answer

We enjoy providing IT solutions, big or small, to homes and business across the Central Coast and seeing the satisfied clients once we have delivered the services rendered.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask or provide infomation to the best of your ability on: * what time can the professional schedule your work in * what are the total costs, e.g. hourly rate, fixed rate. * do they know your operating system (Windows 8, Apple MAC OSX, etc) * Do they ask the age of your computer - it still may be under manufacturers warranty or an extended warranty

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"My computer is slow; whats wrong with it?"  A very popular question indeed and rightly so! But there are so many variables in todays computing environment that it is too troublesome or risky to fix IT issues over the telephone in under 30mins. There are too many scammers that are out there pretending to 'fix' your computer: ALWAYS HANG UP ON COLD CALLING CLAIMING TO BE I.T. SUPPORT HELP DESK REPRESENTATIVES. You should be calling them - not the other way around.  With your permission we can remote control your computer with you having the power to disconnect at anytime, from nearly anywhere at any time!

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over fifteen years experience, proven loyalty and trustworthy confidentiality, we are able to provide IT solutions for a wide range of clients from home users, small and medium businesses. We also provide proven interstate consulting and subcontracting.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer professional computer & IT consulting services at affordable & reasonable rates on the Central Coast NSW.  Our reputable services include:      Network Administration     Computer Support & Troubleshooting     Installations & Configurations     Sales     Data Backup & Recovery     Remote Connectivity and Virtualisation     Software & Application IT Training     Decommissions & Migrations      WAN WiFi Networking plus more.   We pride ourselves on our exception customer service & prompt response times.  Honesty & integrity is important to us, that's why we can say:  "We'll fix IT, or it's free!"*       *conditions apply

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Brand or Make, model number and operating system. Type of problem occuring and the urgency of the matter. Location as we only service those on the Central Coast NSW

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Always save your work and make a back up it onto another disk or USB stick. Remember: if you can't afford to lose it, back it up.  2. Remove any CD's, DVD's and disconnect any USB sticks or harddrives.  3. Turn off and turn back on all IT equipment in a safe and timely manner.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention that you found us through oneflare and we will provide the first 30 minutes free of charge! Valid until 31 Dec 2013. Pensioners discounts also available.

Question 10

What makes your pricing competitive?

Accepted Answer

We focus our work on the Central Coast region and understand that the region has a vast range of demographics from pensioners to very wealthy. No matter your circumstance our hourly rate matched with our promise that We will fix IT, or it;s FREE* will surely please all.

Question 11

How do you normally charge for your service?

Accepted Answer

We'll fix IT or it's free! That's our moto and we stand by it. We will let you know that if its beyond our scope early in the initial consultation, there will be no fee's or charges applicable. (conditions apply)

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Quality Support and Administration Networking and Backup solutions Virtualisation and Cloud Solutions Upgrades Setups and decommisions Sustainable computing Software & Application IT Training

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over fifteen years experience and exposure to multiple computing environments including home networks and business setups using low total cost of ownerships solutions.  Microsoft Apple Cisco NetGear and just some of the many leaders of tecnology we have an affinity with.

Sinclair IT Solutions & Consulting

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