Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and we guarantee our work for 3 years. Our colorbond material is guaranteed for 10 years by the supplier.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was sick of working for someone else all the time and realised that I was perfectly capable of running my own company.

Question 3

What do you like most about your job?

Accepted Answer

The best part of the job is completing it, having a happy customer and the opportunity for a referral and/or repeat work

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the price per meter for colorbond fencing. We say it's $79 plus GST per lineal meter @ 1.8m high.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We all have our police clearances, we are fully insured and have lots of references with happy customers. We also take pride in our work and realise that a bad job will result in lost time fixing it up and negative publicity.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer quality installations with plenty of advise including fast turn around and personalized service. We also offer a warranty on our products.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Length of the fence line. Type of fence required. Gates if any and what width/height/material/type of latch. If there's any level differences. What the ground is like, ie. sandy, concrete retaining, rocky etc

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear the fence line first to save money on removing and disposing of the old fence. If the block is level and the same height on both sides, this will help and save money on retaining and/or plinths.

Question 9

What makes your pricing competitive?

Accepted Answer

Quality is the most important, however we manage to keep our pricing competitive by having low overheads and lots or repeat work.

Question 10

How do you normally charge for your service?

Accepted Answer

We require 50% deposit before commencement of works and the other 50% once the job is complete. We expect a direct deposit with the quote reference number on it or cash.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Colorbond fencing, Gates and pool fencing, we are up to spec on all the current pool regulations, also Asbestos removal.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Asbestos removal licence, all staff have white cards and insurance, public liability and business insurance, modern vehicles and tools to get the job done, plenty of references from previous work.

Simply Fencing

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