Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our work and parts are guaranteed. If you would like to know what our guarantee is please just ask one of our friendly team members. we are also a business that has all the right insurance cover.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we are a small family local business that is very focused on customer service. unlike other business you will not be waiting around all day for us to come, Are team will be there in the time you have arrange with us.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

we pride ourselves on offering personalised customer service that is second-to-none. For over 10 years we have been lending our expertise in roller shutter repairs and installation to a range of clients around Adelaide, with a focus on quality, honesty and low prices. As a local SA owned and operated family business, we believe that quality shouldn’t cost the earth, whether you’re in the Barossa, the Peninsulas or anywhere in between

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we need to know what model roller shutter you have eg manual or electric and the problem you are having with the shutter. 9 times out of 10 we can give you a quote over the phone, but our team are me then happy to come out and give you a free quote.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

if there is a problem with your roller shutter please do not attempt to fix it yourself if you are not sure what you are doing. we see this so often when a customer tries to fix a problem their selves and end up braking something else costing you more many then if you just got us out in the first place.

Question 6

What makes your pricing competitive?

Accepted Answer

We do not charge a call out fee like most companies do, and then charge you every half hour. how we charge is, We have a minimum fee and then any parts that are used are charged.

Question 7

How do you normally charge for your service?

Accepted Answer

we have several ways you can pay for your service. Mobile EFT Bank Transfer Cheque Cash we do require payment on the day the service is completed, but we do have a invoicing option for business

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Repairs You can rest assured our dedicated local team can repair and service all brands of roller shutters, including manual, electric, solar and battery operated. Coming to you in Adelaide, we specialise in:  Manual to electric conversions  Strap, wire and cord replacements  Solar panel and 12 volt battery repairs and replacements  Replacement of all brands of manual controls  Smart drive system repairs, replacements  In addition we offer rewiring of old flywire doors and screens   Installation We have the hands-on expertise to cater to all installation requirements you may have in Adelaide and country South Australia.  Providing a mobile service, we install:  New shutters at factory direct prices  Security doors  Security screens  Outdoor blinds

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