Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully insured and registered business. Therefore,clients do not worry about anything and prefer us with confident. And also we assure 100% bond back guarantee in end of lease. Customers can refer our insurance policy  when hiring us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always we are thinking about to provide better services to our customers.Working with different people teaches us how to improve our solutions more & more relevant to everyone. At the same time,we realize that concentrate more in target marketing will lead us to a long term survival in this industry

Question 3

What do you like most about your job?

Accepted Answer

Our objective is not only clean the place but also  keep satisfied customers forever. At the moment we have completed lot of jobs and met different customers all over the Melbourne. Each and every moment with clients gives variety of experiences to go further in our successful journey...

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

They must know the experience and specialization of our services. Meanwhile, they can negotiate the price with us because we have variety of price ranges according to the customers affordable.  Clients must ask our protection policy such as liability insurance or police check.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers questions vary as per cleaning types & rates.Commonly they want to know completion time? It may differ based on the places we clean; What types of chemicals and equipment we use? We use non toxic products & especially consider children, eldest & pregnant women during undertake our tasks.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Backed by many years of experience in customer skills and relationships built by good reputation. We strive to give honest and the best service to our customers.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are specialize in all types of cleaning solutions throughout the Melbourne. Always we provide guaranteed and trusted services to domestic, commercial and industrial sectors. More than 5 year experience in this industry differentiates us to shine from others.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

*Residential & end of lease cleaning: Number of bedrooms & bathrooms, areas to be cleaned (Kitchen/Laundry/Living area/Balcony etc). *Carpet cleaning: Square meters of area *Upholstery cleaning: Number of seats *Tiles/Grout cleaning:Square meters of area to be cleaned

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

(1) Customers must explain clearly the areas to be cleaned and tell their expectations in their mind. Then only we can give relevant quote(2) If it is a steam cleaning customers may vacuum before we arrive & then we will charge only for steam cleaning(3)If it is regular basis, charges may be lower

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Definitely.In the end of lease cleaning, if there are 4 bedrooms to be steam cleaned, we will charge only for 3 rooms and will give free of charge steam cleaning for extra 1 room(upto 12 Sq.m). Areas will be professionally steam cleaned,deodorized & sanitized if do upholstery(6 seater) at same time

Question 11

What makes your pricing competitive?

Accepted Answer

Our quotes always include affordable and attractive rates compared with our competitors. We acquire more reliable customers due to our competitive price ranges based on their needs.

Question 12

How do you normally charge for your service?

Accepted Answer

For carpet cleaning, $55 for 3 rooms upto 30 Sq.m (Professionally steam cleaned & deodorized) and $2.50 for additional Sq.m(starts from 31 Sq.m). For residential and end of lease cleaning, charges depend on number of bedrooms & bathrooms and other parts of areas.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes of course. Our specialization areas are carpet, rug & upholstery cleaning, Residential & office cleaning, End of lease cleaning, Window cleaning, Warehouse cleaning, Tiles/Grout cleaning etc

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

5 years experience in cleaning sector gave us different perspectives of skills. Better communication with our clients, ensure maximum level of satisfaction, be on time and following effective and efficiency policy in our services.

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