Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Shineclean cleaning professionals is fully insured to carry out all the service described for and Shineclean cleaning professionals guarantees a professional and quality and well done services for customers always as our name states, choose Shineclean always for your cleaning needs and we promise y

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Review: I had my windows cleaned this week by Shine Clean and I am very pleased with the result and also with the person who delivered it.

Question 3

What do you like most about your job?

Accepted Answer

The good smile and feelings i see in a customers face and mood of happiness after we finished there jobs.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ques: Are you insured to carry out my service? Ans: Yes we are insured to carry out your service. Ques: Are your cleaners police cleared? Ans: Yes all our cleaners are police cleared.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Ques: Can you guarantee a good service for me if i choose your Company for this job?  Ans: Yes we guarantee a good quality service for you.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This is a cleaning company that is insured to carry out jobs for the public, all staff members are trained, background checked and police checked to carry out a good service for customers.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Shineclean cleaning professionals guarantees a professional and quality and well done services for customers always as our name states, choose Shineclean always for your cleaning needs and we promise you that you will never be disappointed.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For an accurate quote, i need the customers name, full job description detailing job type and what they want done for them in the property, customers email address and customers mobile phone number (but not a necessity).

Question 9

How do you normally charge for your service?

Accepted Answer

Charges applies based on the effort and time frame each job is supposed to consume, sometimes we charge per hourly, sometimes we charge per job.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Company specialise in Office clean, windows clean (High and low rise buildings), Residential clean, commercial clean, industrial clean, Outdoor clean, New building/construction site clean

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have over 10 years of experience in cleaning, Employees undergo several strict and screening training sessions before they are certified to attend to a client on there own.

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