Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Shine Home and Office Cleaning has full business liability insurance. We can offer a guarantee that you will get your bond money back. i.e. your bond money will not be withheld because of cleaning.

Question 2

What do you like most about your job?

Accepted Answer

I like making our valued customers happy with the service we have provided. We are happy and satisfied only if the customer feels the same way.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How much will your service cost? A. We can give an approximate price, however, we really do need to see the property before we can give a fixed price.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our relationship with our customers is vitally important to us at Shine Home and Office Cleaning. We cannot afford to have a bad reputation.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Shine Home and Office Cleaning specialise in domestic cleaning services for Darwin and PalmerstonWe offer regular domestic cleaning, end of lease cleaning, carpet cleaning, deep spring cleaning, office cleaning and upholstery cleaning. Our staff are friendly, polite and efficien

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where is the property? Which services do you need? How many rooms? How big are the rooms? Do you have electricity connected? Is the property in an apartment block, if so is there lift access?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money on bond cleaning before we begin by ensuring the property is in a reasonable state of cleanliness i.e. marks on walls and floors should be removed, this alone will save time and $$. Also the house should be fully vacated.

Question 8

What makes your pricing competitive?

Accepted Answer

Without you, our valued customers, Shine Home and Office Cleaning would not exist. We listen to our customers. We also monitor our competitors so that we can price our services as competitively as possible.

Question 9

How do you normally charge for your service?

Accepted Answer

At Shine Home and Office Cleaning we accept payments in several ways: Cash on the appointed day. PayPal Bank Transfer

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Shine Home and Office Cleaning we specialise in the following: Regular Domestic Cleaning Bond Cleaning / End-of-Lease Cleaning Carpet Cleaning

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Collectively we have over10experience in the cleaning industry and extensive experience locally, including working with real estate agencies, serviced apartments, regular domestic clients and bond cleaning.

Shine Home & Office Cleaning

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