Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

100% .. our certificates are online and can be viewed here: https://www.shanestrees.com.au/arborist-qualifications-certificates   We pride ourselves on fully guaranteeing all our works, no questions asked

Question 2

How did you decide to get into your line of work?

Accepted Answer

Like many young men, my father owned the business before me and taught me all the tricks of the trade over 2 decades, starting from a very early age

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

in 35 years we have removed some of the largest trees in sydney on countless occasions. we have so many great stories, but to many to list here

Question 4

What do you like most about your job?

Accepted Answer

Every single job we do is unique and no 2 trees are the same. some jobs are waterfront requiring barge access, while some we have done with a helicopter or cherry picker. There are many challenges, its physical and rewarding

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Many people do not know that 'ANYONE' can present as a "tree Lopper" and cut down your tree legally without any qulaifications .. Yup, its true. You need to check your chosen vendors qualifications, experience, and public liability insurance. You could literally end up with a disaster if you dont

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do i need council approval to remove a Tree? .. the answer is for most tree species you do and we can help you identify which trees need approval. otherwise you can visit your local council website and find a list of species which need approval

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our 35 years in business is a testament to our standard of service. Our certificates, qualifications and hundreds of reviews can be found all over the web.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We set higher safety standards and process orientation than any other vendor in the industry. Our prices, work standards, customer service, qualifications and experience are the reason we have 35 years in the tree industry and still going from strength to strength.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We have custom forms on our website (shanestrees.com.au) which allow you to upload everything we need in as little as a few minutes if done properly. sometimes you can receive a quote in as little as a few minutes if all details are correct. this includes contact details, address, tree size, access

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We do in-fact have a whole resources section on our website set up specifically for this purpose, and provide many cost saving and other resources for our customers and the public. start at this link: https://www.shanestrees.com.au/11-things-you-should-know-before-hiring-an-arborist/

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We already know our rates are great so there is no need for extra special offers. Our attention to detail, safety, and customer service is above anyone else in the industry hands down.

Question 12

What makes your pricing competitive?

Accepted Answer

To be honest, the industry requires competitive pricing or the business will fail. Our quotes are industry standard or better on every occasion. Our 35 years in business is a testament to our competitive business model. https://www.shanestrees.com.au/tree-removal-prices-sydney/cost-calculator/

Question 13

How do you normally charge for your service?

Accepted Answer

We Collect your details and will arrange a site visit most of the time to give an accurate quote. Those using our fast quote customised forms on our website (www.shanestrees.com.au), may receive a quote in minutes by uploading a small amount of information and clear photos

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All areas of tree maintenance including complete tree removals, pruning and lopping, stump grinding and stump removal, arborist reports, free wood chip mulch delivery, Land clearing, strata, government, domestic and commercial operations

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Shane's Trees have over 35 years of service in Sydney and the The Sutherland Shire. We are a top tier tree removal company, fully certified and insured.  We provide: - Certificate 3 in arborculture certified arborists - Certificate 5 in arborculture reporting arborists - Full public liability insur.

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