Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and have the correct level of Professional Indemnity Insurance. We pride ourselves on getting the job done, whether it is a taxation matter or business advisory we have the skills to compete the job in a timely manner.

Question 2

What do you like most about your job?

Accepted Answer

What I like most about my job is helping my clients with any issues they have in relation to their business. Whether it is filling out a Taxable Payments Annual Report or assisting in Xero.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a Chartered Accountant I am required to complete tax and legislative training on an annual basis and abide by the code of ethics APES 110.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

At Shadow Accounting and Taxation Services we offer a more personalized service for each and every client. We pride ourselves on coaching our clients on each and every aspect of their journey. Whether you are an individual or a business we have the know how to get the job done. Whether it is a taxation matter or strategies for creating business growth we will be with you each step of the way.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of job: for example Individual Tax Return, Partnership, Trust or Company. Business clients: the type of business industry, the turnover and number of employees and if there a bookkeeper.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have all income and work related deductions ready to go. 2. Download the ATO app on your smart phone and utilise it by taking pictures of your work related deductions and travel. (This then can be emailed directly to your accountant). 3. If you have a business ensure that all balance sheet items have been reconciled back to supporting documents.

Question 7

What makes your pricing competitive?

Accepted Answer

We are a completely cloud based accounting firm with minimal overheads compared to the traditional accounting firms, this enables us to charge a lower fee for our services.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge at a per hour basis, we can usually give an upfront quote on the job provided that there is enough information provided.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in taxation and business advisory services and have a passion for assisting small to medium businesses achieve their goals.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a Chartered Accountant with over 8 years experience in public practice. For the first 3 years of my career I worked as part of an audit team. This has given me an exceptional understanding of the risks associated with running a business and how to mitigate the risks to an exceptable level. For the last 5 years I have been working in taxation and business advisory. This has given me a grounding on how to navigate through the tax system to ensure that the income is being accounted for correctly and the deductions are being allocated to the appropriate areas to ensure the maximum deduction allowed.

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