Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Set Plumbing is fully insured, and all work comes with our satisfaction guarantee. We stand by the quality of our services, ensuring you get professional results, every time.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. At Set Plumbing, we prioritize safety and respect for all our clients.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We prioritize your safety. Our team follows strict hygiene practices, including sanitizing tools, wearing masks upon request, and maintaining social distancing where necessary.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Plumbing has been a passion from day one. I wanted to provide a trusted, reliable service that solves urgent problems while building strong, lasting relationships with customers.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A family with a burst pipe right before Christmas needed an urgent fix. We worked late into the night to get it sorted. Seeing their relief and smiles reminded me why we do what we do.

Question 6

What do you like most about your job?

Accepted Answer

At Set Plumbing, what we love most is solving problems that make a real difference in people’s lives.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What’s your experience with this type of job? It’s important to confirm they specialize in your specific needs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Do you guarantee your work?" – Yes, we stand by our workmanship with a quality guarantee for your peace of mind.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Set Plumbing, reliability is our promise. With years of experience, fully licensed and insured services

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We combine expert plumbing skills with exceptional service tailored to your needs. As a locally trusted business, we prioritize your comfort, offering quick turnarounds, honest pricing, and dependable results. Whether it’s a blocked drain or a hot water replacement, we handle it efficiently so you can focus on what matters most.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The nature of the issue (e.g., blockage, water leak, or repair). The property location. Any urgency for the job.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Regular maintenance can prevent costly repairs. Clear the work area to save time. Provide detailed information upfront to avoid extra call-outs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For a limited time, Oneflare customers can receive 10% off any guttering or roofing service booked before 13/01/2025. Ensure your home is protected and in top condition for the year ahead—mention “Oneflare Offer” when booking to claim your discount.

Question 14

What makes your pricing competitive?

Accepted Answer

We offer fair, transparent pricing with no hidden costs. By streamlining our processes, we provide high-quality work at a competitive rate, delivering real value for our customers.

Question 15

How do you normally charge for your service?

Accepted Answer

We offer upfront pricing for standard jobs and provide detailed quotes for complex work. Hourly rates may apply for emergency call-outs, but everything is clear from the start.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in emergency plumbing, hot water system installations, gutter repairs, and roofing services, catering especially to homeowners and holiday property owners in the Mornington Peninsula.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team at Set Plumbing is fully licensed and insured, with years of hands-on experience in residential, commercial, and emergency plumbing. We stay updated with the latest tools and techniques to ensure efficient, reliable, and high-quality service. Our focus on trust, professionalism, and customer satisfaction sets us apart.

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Business contact details

Business description

Browse plumber experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Set Plumbing