Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. While our method have been tried and tested, the outcome of the training will be depending on the owners' dedication and willingness to succeed. There is no magic wand in dog training if you want a permanent result.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Each of us have our own specific reasons for getting into our line of work but there is one reason we all agree on. We love dogs. We love all dogs of all shapes and sizes. Not just the good dogs, we love the naughty dogs too! :-) We hope by training your dog to listen to you, you will get to spend more time with each other.

Question 3

What do you like most about your job?

Accepted Answer

We enjoy seeing relationship between dog and owner improve. We aim to assist owners train their dogs to become well-behaved dogs that the owners can take anywhere with them.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you confident and experienced in dealing with behavioural issues such as aggression, fear, anxiety and over excitability? If yes, can you demonstrate change in my dog in the very first session? Do your methods prepare my dog for the common real-life challenges? If yes, how and why? Will we see your own well trained dog? If no, why not?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We are often asked how many sessions will be required to train a dog. There is no specific number that can be given. Dogs are not robots. The progress and result of the training will be depending on the owners' dedication to continue training and their willingness to succeed.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

When choosing a dog trainer, you should ask the trainer if you can see their own well trained dog. After all, what better way to see if their method works?  We trained our own dogs to a very high standard and as a team, we most likely have gone through and worked on issues you may have with your dog.  We don't just talk the talk. We walked the walk. You will get to meet our dogs and see for yourself what you and your dog can achieve together.  We are result driven! We will commit our efforts to support you and your dog to succeed however that same unwavering commitment will also be required from you

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many dogs and how many handlers will there be? Are you interested in One on One In Home Personalised sessions or weekly group classes? If you're interested in One on One sessions, which suburb are you located? Will you be able to commit and dedicate your time to training your dog within a certain time frame?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tell us about your dog; the more details the better. Age, desexed or not, your dog's daily activities, have your dog attended any obedience school before?, behaviour issues (if any), your expectations and desired outcome, etc.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

5% discount for the first One on One Personalised In home Session - valid for customers residing within 5 km radius from Malvern East, VIC

Question 10

What makes your pricing competitive?

Accepted Answer

Combining true and tested training method and a dedicated owner that will spend a little bit of their time in training, you can see a change in behaviour fairly quickly thus eliminating a high spending on dog training. We won't lock you in to spending thousands of dollars. Options are available.

Question 11

How do you normally charge for your service?

Accepted Answer

One on one personalised obedience training are charged per session.  Weekly group classes carries a once-off joining fee, classes can be paid per attendance. Class cards (buy 10, get 11 classes) and Lifetime available.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Good behaviour shaping, canine behaviour & psychology, deaf dog training, dog training for prevention, dog training for rehabilitation, training your dog to listen to you under realistic real life distractions.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With more than 15 years experience as dog trainers handling thousands of dogs between us to train and rehabilitate, we look forward to assist you. Whether you prefer weekly group classes or one on one personalised obedience training, we will be with you every step of the way.

Serenity Canine Academy

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