Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

To guarantee your peace of mind, and eliminate any concerns you may have regarding both the safety of your possessions and the respect of your privacy, our cleaners have all been through an intensive selection process and security check to ensure they are honest and reliable. All cleaners have public liability insurance.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We provide a 48 point specifications list that covers what is done in a regular service & another list that that covers a one off clean.  These lists are available on our website -  http://www.selectcleaning.com.au/homecleaningspecificationsmelbourne.html

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

One of the biggest hurdles to overcome when deciding to hire a cleaner is the issue of security. To guarantee your peace of mind, and eliminate any concerns you may have regarding both the safety of your possessions and the respect of your privacy, our cleaners have all been through an intensive selection process and security check to ensure they are honest and reliable.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Have you got better things you’d rather be doing than stressing over the housework?  Let Select Cleaning take care of the cleaning of your home for you and get your home looking just the way you like it. We believe that a tidy and spotless house that looks great helps reduce stress and increases your productivity — and at Select Cleaning we can achieve this with a minimum of disruption and a degree of care that may surprise you. You can be assured that you will receive a reliable service that will leave your house looking great every time.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We do not require much information before a quote is organised.  -We will need you name, address and most importantly your suburb. This helps us work out a suitable time to book the quote and which franchisees would be available for the job. -Your phone number and email address -The service you require, one off or regular. And the frequency if you have an idea of what you want.  - The size of your house eg. 4 bedroom & 2 bathrooms

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If getting a regular service- -Decide what frequency suits you best-  Weekly, fortnightly, 3 weekly or monthly.  -Before you organise the quote work out what areas of your house you want cleaned. - Use the communication book to inform the cleaner if you have cleaned some areas yourself.

Question 7

What makes your pricing competitive?

Accepted Answer

Regardless of whether you are looking for regular cleaning or a one off job our pricing is designed to provide great value for money.

Question 8

How do you normally charge for your service?

Accepted Answer

Regardless of whether you are looking for regular cleaning or a one off job our pricing is designed to provide great value for money. At Select Home Cleaning we specialise in providing you with a regular cleaning service which is charged as a set price. We come in every week or fortnight and do all the normal week to week cleaning you would do - dusting. spot cleaning, vacuuming and mopping floors through the whole house, completely cleaning surfaces in the kitchen & fully cleaning bathrooms and toilets. We will also come in and clean if you only need a one off clean - whether you are moving house or cleaning up after a party.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Select Home Cleaning we specialise in providing you with a regular cleaning service which is charged as a set price. We come in every week or fortnight and do all the normal week to week cleaning you would do - dusting. spot cleaning, vacuuming and mopping floors through the whole house, completely cleaning surfaces in the kitchen & fully cleaning bathrooms and toilets. We will also come in and clean if you only need a one off clean - whether you are moving house or cleaning up after a party.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Select Cleaning invests time to ensure your cleaner understands different surface types and the most efficient and effective way to hygienically take care of them. We also take steps to reduce the negative impact on our environment from petrochemicals and solvents — we don't pretend to be perfect, but we do our best by reviewing procedures and choosing the most appropriate products.

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