Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we certainly are insured and we take pride in our work. We value all our customers and try to give them our very best always.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being creative and arty the choice was obvious. However the desire to provide people with good designs, a marketing strategy that would work and websites that would convert at affordable rates was also very important.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All my clients are unique with unique design needs so I would have to write a book if I had to share them!

Question 4

What do you like most about your job?

Accepted Answer

Seeing happy clients and being able to create interesting, individual design solutions for my clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much industry experience does the designer have and to see samples of work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our Customers usually ask us  - How much its going to cost and if there are any hidden costs? Our answer is usually a straightforward quote with no hidden fees.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Industry experience, Passion and the fact that we take our work very seriously so that our clients are happy to give us positive feedback.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Scruffy dog studio we listen to your needs first and provide you with solutions that you are really after.  Our team have excellent verbal and written communication skills to ensure we are with you 100%. With a no hidden cost, fuss free approach we deliver smooth, efficient affordable design experience

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Design Requirements / Target Audience/Colour preferences/ Time frame/Style preferences/Quantity, Finish preferences and paper quality for print jobs. Delivery address .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We believe a cost-effective project starts with a chat and some free advice.  We’ll provide you with a complimentary review of your brand, your brochure, your website, or your next big idea and give you some insight.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Get 5% off your total price for  orders exceeding $2000. 10% off Your second purchase and Vouchers for repeat customers.

Question 12

What makes your pricing competitive?

Accepted Answer

Low over heads, Good service, Quick turn around, No hidden costs,  Clarity in Communication,  Excellent design industry knowledge and experience coupled with in depth understanding of market standards makes our pricing extremely competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

Each client is unique  so our prices depend on the unique design requirement of every client.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialize in Graphic Design, Branding, Illustrations, Web Design, Custom Web Development , E-commerce websites, SEO, apps for iOS and Android devices. Best part is all our DEV and SEO work is completely done inhouse. Our graphic design solutions include designing Complete Brand Identities, book covers, Annual Reports, Business Cards, Catalogues, Flyers, Event posters, Logo Design, Party Invitations, Stationary Design, Signage Design and Wedding Invitations.   Our Web Solutions include Website consultation, Website maintenance, Website design, Website redesign, E-commerce websites,Wordpress design,Concrete5 design,SharePoint design,Website banners, Content writing, Website consultation, Website maintenance,Website SEO,Website transfer,Website optimisation,Custom website applications,Database Modelling,Oracle ApEx, Microsoft Access  Our IT services include IT Consultation, Windows maintenance, Windows virus and malware removal, Windows performance analysis, Website optimisation, Custom website applications

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff have a Bachelors Degree in Computer Graphic Design, 15 years of combined Print design, Web Design, Web development and I.T. experience. We also constantly upskill ourselves to stay in par with current design industry standards, trends and updates to provide the best possible design services to our customers.

Scruffy Dog Studio

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