Question 1

How did you decide to get into your line of work?

Accepted Answer

after realising how badly people are treated in shops, being fed rubbish information, being overcharged for services, I wanted to start my business to tell it how it is, giving customers what they need, not what people think they want

Question 2

What do you like most about your job?

Accepted Answer

meeting new people, keeping up with the latest technology trends, being constantly challenged with different situations

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

is there a call-out fee? is there a different rate for after-hours or public holidays?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've worked in various industry sectors, i'm both a consumer and a provider of services, I have seen the ways customers get misinformed & mistreated. i'm not in this to be a superstar, i'm in this to do what's right for the customer.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

honesty, no hidden charges, If I sell any hardware/software you get it for the price that I get it personalised service, not dictated by upper management or shareholders

Question 6

What makes your pricing competitive?

Accepted Answer

No call-out fee, charged for the job only and any additional hardware/software which may be needed. Same charges after-hours or public holidays, fixed rates.

Question 7

How do you normally charge for your service?

Accepted Answer

Depends on the work done, how much time spend and how far I have to travel. I do not change my rates if after-hours or on a public holiday. My rates are fixed in that regard, however they are flexible (within reason) to ensure repeat and trusted service.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

worked for internet service providers & telecommunication providers. so I have the added benefit of being able to deal with any of those issues for customers by being able to talk the talk to tech support teams when necessary. as well as my general love for technology, I don't do this to chase sales, I do this to help people get the best out of the technology that is available to them today.

Vinci Technology

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