Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am not insured but I do guarantee my workmanship. The guarantee is dependant on the nature of the work completed

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having just renovated most of our own home, I was temporarily unemployed and was asked to help a friend with some home maintenance. The job grew from there.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was asked to look into retiling a rear porch. The job would have cost the client dearly so I suggested decking instead and she agreed. The end result proved to be approximately half the cost and much quicker. She was very grateful and very pleased with the appearance

Question 4

What do you like most about your job?

Accepted Answer

Finding a solution to a problem and providing a quality product in whatever form the job demands. Creating something the client truly appreciates and is excited about

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you done this before? Do you need to be certified to do this job? Have you had to repair your repairs? Do you guarantee your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is my hourly rate? I quote per job or per hour depending on the agreement reached with the client.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been complimented for previous work I've completed and I can provide references where required. I use a schedule to ensure timeliness

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My rates are very competitive and I guarantee my workmanship. I leave a 'clean footprint' on any work completed and use environmentally friendly materials whenever possible

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A clear description of requirement, the address of the location of work and the date of commencement. Also, is the property accessible and is power available?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the area of work required is clear. Accessibility is good for either vehicle access or wheelbarrow when any demolition is required. Client may wish to provide own materials.

Question 11

What makes your pricing competitive?

Accepted Answer

For various jobs I quote a fixed price because I know my efficiency. For others, I will give an estimate which the client will have up front

Question 12

How do you normally charge for your service?

Accepted Answer

I invoice for anything more than $100 and I accept bank transfer or cash in that instance. I generally prefer a cash payment for anything smaller.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I consider all repetitive tasks like painting, door hanging, tap washer replacement, toilet cistern seal replacement, pruning of plants and trees and gutter maintenance, a common job that I consider is a staple part of everyday maintenance

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having trained as a fitter and turner and then an engineer for many years, I've had considerable experience in many fields. I used that experience in building my own home and have assisted others. I have also renovated 3 homes since, so I've carried out most domestic maintenance jobs over time.

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