Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Rummage Technical is fully insured for Public Liability as required and we guarantee our repairs and installations will be completed fully to client expectations

Question 2

What do you like most about your job?

Accepted Answer

I love helping people to integrate technology into every day operations, and the challenge or developing new ways for business to connect and serve clients.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What can you do to protect yourself and business from threats? Install a firewall - even a basic one will help and ensure your system is always up to date!

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You can rest assured our trustworthy staff are full trained and qualified to complete your next repair or installation. Rummage Technical proudly ensures that our work is completed to the highest standard including cleanup!

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Rummage provides a unique one call service - meaning you have one person to call that will update your website, order you new hardware, provide support and applications or just ask questions.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Rummage Technical needs to know the size of your organisation and existing hardware in place for Business Clients - For home we just need to know what you want to achieve.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have your content drafted, proofed and ready for upload to your website. Ensure you have a good idea of what you want (for hardware) or requirements (for software and websites).

Question 8

What makes your pricing competitive?

Accepted Answer

Our pricing is transparent and consistent. There are no nasty surprises. Our hardware is shipped directly from suppliers to ensure you get the best price.

Question 9

How do you normally charge for your service?

Accepted Answer

Labour is charged hourly, and call out fees may apply for after hours work - Hardware and software are charged to the customer and due before work commences unless otherwise specified.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Rummage Technical specialises in business solutions both hardware and software, and are able to access a huge range of suppliers for both.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rummage Technical have required knowledge to support your business or home needs. Our team have over 9 years experience in operating enterprise networks, Diplomas and Information Technology, Microsoft partnerships and professional certifications.

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