Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a insured business. To become a licensed plumbing company we have to have public liability insurance. All our new works are guaranteed and any gas works,or works over $750.00 is issued with a Compliance Certificate

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family history of plumbers, therefore from the of 6 I was going to work with my father, uncles and cousins. Plumbing also appealed to me as it is a licensed trade therefore we have to do our due diligence of schooling and practical, to become qualified

Question 3

What do you like most about your job?

Accepted Answer

The thing we as a company like about our trade is: 1: The trade is a licensed and protected trade 2: We perform a variety of works on a day to day basis, this takes away any chance of repetitive work causing loss of focus from our staff

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should make that they tell the plumber everything they need to know either by email or over the phone, the biggest tip we can give anyone requesting our services is to get all your jobs done at once or quoted so you get better value or your money

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We are commonly asked: Q-Are you going to be on time and are you going to call prior to attending? A- We always do our best to be on time everytime but sometimes it doesnt go as planned. Thats why we always call 40 minutes prior to the booking time to advice customers of our location

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We answer all calls and reply to all emails even if we don't practice in the jobs you want done. If you click our link you will see we have numerous reviews of our business stating what our clients think.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a prompt professional service. The difference between us and the others is that we genuinely care for the customers needs, we feel that there is no job too hard or impossible to do pending circumstnces.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure they are sure of what they want done,. When we come to site a lot of people change there mind as we work. If the customer is sure and firm on hat they want then there is no misunderstandings.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention ONEFLARE to recieve the following 5% discountm on any works $20.00 off all drain clearing, jetting of cctv work $50.00 off any hot water service replacement Not to be used in conjunction with each other

Question 10

How do you normally charge for your service?

Accepted Answer

We normally charge for small jobs by the hour, any medium to large jobs we issue quotations. The reason for this is so the client along with us the plumber are both on the same page in regards to what the job is going to cost. This takes out the big surprise bill at the end of the job.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We practice in all types of plumbing except heating and cooling. Whether it be drains, gas, water or roofing we can help. From multi unit developments toilet installations, Stormwater and sewer drain renewals are just a few of the many plumbing works we do

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

RTF Plumbing and Gasfitting are a family owned business with over 18 years experience in the plumbing, drainage and gasfitting industry. We offer a large range of services including cctv of drains, pressure jetting of drains, hot water repairs and replacements, toilet and tapware repairs and replacements. Quality no fuss plumbers offeriing a professional hassle free service everytime!

RTF Plumbing And Gasfitting

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