Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have been in business of accounting for over 50 years. We guarantee personailesed service and peace of mind for our clients.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Please see our valued client's testimonials on our website.  https://royamcdonald.com/about-us/testimonials/ Such as the testimonial by Dennis and Heather Barnes - We have received practical and solid advice regarding our business partnership , taxation options & personal financial situations.

Question 3

What do you like most about your job?

Accepted Answer

Being able to help clients achieve financial success and peace of mind. Maintaining high level of professional advice for clients.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Who will perform my work? You want to know if it’s someone local or if the work gets shipped offshore.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much can you claim for uniforms without receipts?  Your client must have written evidence to prove their claims if the total claims exceed $300. The records must prove the total amount, not just the amount over $300. The $300 limit does not apply to claims for car expenses, meal allowance, award, award transport payment allowance, or travel allowance expenses.There are special written evidence rules for substantiating these types of expenses. You must have written evidence for laundry and dry cleaning expenses if: -In this case of laundry expenses, the amount claim is greater than $150, and  -your total claim for work-related expenses exceeds $300. The $300 does not include car and meal allowances, award transport payments allowances and travel allowances expenses.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

There is no secret to being in business for over 50 years, since 60% of business fail within the first three years. We must be doing something right. Please see our reviews from our valued clients on our website.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our aim is to maintain a high level of service to all our clients by having a dedicated team able to provide high quality personalised advice in a comfortable and friendly manner.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Each client is different and you’re no exception. We tailor services needed for you to achieve your outcomes.  The typical things we need to know and understand are your goals? Where do you want to be in 12 months’ time and in 3 years’ time?  What do you want your business to look like / how to be run? Gaining a great understanding of yourself, your business and what you want to achieve gives us the tools to accurately give you a best estimate of services needed to achieve your goals.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Complete our tax checklists Have all your supporting documentation, Current receipts, Invoices, PAYG Summaries Have spreadsheets on your supporting documentation.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Review of financials to assist you identify and asses’ potential inconsistencies in your current position. Complimentary No Obligation Introductory meeting.

Question 11

What makes your pricing competitive?

Accepted Answer

All our accountants are CPA or CA qualified, so you know you’re getting the best advice possible and your work is not getting shipped offshore to be completed.

Question 12

How do you normally charge for your service?

Accepted Answer

In the first instance we ascertain your needs, objectives and what services you want out of an accountant. We then propose how we can best achieve them together by giving you a best estimate based on the time spent.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Roy A McDonald specialises in Tax accounting and business advisory services for individuals to corporations. Helping our clients not only achieve lower taxes but also improving profitability, cash flow and reducing the time spent in their business, so they can enjoy more time with family and friends. Our in-house super team can assist in not only the preparation and lodgment of Superannuation fund returns, but we have ability to offer financial and investment planning though our Financial Planning Division (Lindale Insurances).

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our combined team of professionals has over 100 years of experience in Accounting, Taxation, Business Development, Investment and Financial Planning. A Member of CPA for over 50 years.

Roy A. McDonald, Certified Practising Accountant

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