Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full public liabilty insurance. We always provide you the opportunity to view your job and make changes if necessary.

Question 2

What do you like most about your job?

Accepted Answer

We like the flexibility - the ability to work around our kids.  We like the creativity - telling a story. We like the variety - every job is different.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

You need to be comfortable with their style and personality. Every videographer has their own way of doing things so it is improtant to choose someone who you feel you can connect with.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a Christian company we have a work ethic that revolves around honesty. We will treat all people fairly and with respect.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We will tailor a package to suit your event and not charge you for things that you don't need. We are reliable, honest and flexible.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For a wedding a time frame is helpful. Plus how many cameras you would like. But we can give you options if you are not sure.  For corporate work it is improtant to know what is being filmed, what you the end product is(eg 2-3 min DVD, record of entire event etc) and delivery (1 DVD, online video)

Question 7

What makes your pricing competitive?

Accepted Answer

We have amount guides for your event, but will adjust these to suit your needs, times and budget to help you get the mot for your money.

Question 8

How do you normally charge for your service?

Accepted Answer

You can pay by cash, cheque, direct deposit or credit card. Our usual payment method is 50% on booking and 50% on completion.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We will work on any job, big or small. We can provide a full production team for the big jobs or camera, sound and lighting for a smaller job. Specialising in weddings, business promos, conferences and seminars.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Husband and Wife team Trudi and Troy have been making videos together since 2008. Troy has completed a Directors and Film makers course. They also have several additional staff.

Rockworld Productions

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