Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured my Rapids Solutions, we give a 3 month warranty to most of our work and 12 months for Termite work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Been in the family for many years. Lots of driving which i enjoy, meeting lots of new people. working outside, ongoing learning.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Rockypest came to our home and rental property on Tuesday and did a wonderful job getting rid of ants, carrying out termite inspections and spraying for other pests. Thank you so much Rebecca Luckens, great service. The man you sent to do the job was lovely too and represented you very well.

Question 4

What do you like most about your job?

Accepted Answer

We get to meet some awesome people. We love to help people. We go the different places all the time, no 2 jobs are the same.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you Licenced by Public Health Department? Have you got General and Public Liability insurance? Has your company had more than 10 years experience in the Pest Management Industry?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are the chemicals you use are safe? Yes, we use all chemical to the label in a safe manner. Can we stay at home when you do the treatment? Most of the time you can if the work is only done outside, however if the inside is treated then we would recommend to be out for 3 hours.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a family business, we understand how important it is that your home or other property remain a sanctuary from pests that might otherwise cause physical damage or upset your lifestyle. To guard against those types of disruptive infestations.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When you’re looking for help to deal with your home or business pest issues, it is critical that you know as much as possible about the company you’re employing. At Rockypest, we understand that our clients are entrusting us with their most prized possessions – their homes and businesses – and we take that responsibility seriously.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Type of pest you have. The size of the building and land. How bad is the infestation. What suburb.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Many pest issues can be reduced by simple tidiness, such as regularly vacuuming the carpets, cleaning spilt food right away, sweeping leaves up around exterior of buildings.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When you book your pest service on our website, you will always save 10% by entering the code: Rp10% in the payment section.

Question 12

What makes your pricing competitive?

Accepted Answer

We are family-owned, so we understand that families need to get the most value for their dollar. Our services are designed to be as affordable as they are safe and effective.

Question 13

How do you normally charge for your service?

Accepted Answer

We have set charges for most of our pest management services, you can view the current price list on our website: www.rockypest.com.au

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all aspects of pests, including pigeons, quarantine directed work, bedbugs, hygiene in poultry farms , rodents, spiders, Ants , shooting of pest animals, just to name a few.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our work is done in a way that complies with each of the relevant regulatory and statutory requirements governing the industry, as well as all applicable Australian Standards and Codes of Practice.

Rockingham Pest Control

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