Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are required to maintain an appropriate level of professional indemnity insurance and this information is quite often reviewed for quality control measures. We also carry our own public liability insurance.

Question 2

What do you like most about your job?

Accepted Answer

Assisting in providing solution to customers. Customer success is our success!!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

There may be many accountants who may offer you more refund for income tax or GST. One of the question to ask those accountants is to provide in writing to you that everything has been done legitimately and if this was ever audited by ATO, no discrepancy shall exist.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why should they go with my service and not others? I do not offer double refunds etc as I am here to ensure that I can maximise your refunds the most legitimate way. I am here to assist you to comply with the ATO’s requirements.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We offer a personalised level of service to our customers. We work with the customers to tailor make a solution as we do not believe in one size fits all!!

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is beneficial that we get as much information from you so we can identify scope of the work. Too much information is better than insufficient information!!!!!

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We provide a checklist prior to meeting which the customer can complete.  It will be beneficial to call us when all information is ready.  Please advise the full scope of the work so that we can provide upfront fixed fee quote.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount is available to customers until December 2013. For every sucessful referral that you provide, you will get a 20% rebate next year. Provide 5 referrals and your service is free next time.

Question 9

What makes your pricing competitive?

Accepted Answer

We offer a personalised level of service to our customers. We sit down with you to understand your business and then suggest a tailor made solution to suit your business.

Question 10

How do you normally charge for your service?

Accepted Answer

If the scope of the work is well known to us, we are able to provide a fixed fee quote so customers are not up against any surprises. If scope of work cannot be determined in advance, then hourly rate is charged.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

More specifically, our services include:  1. Personal and business income tax returns  2. Financial statements and year end work  3. Business activity statements  4. PAYG and FBT  5. Superannuation

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The accountants are qualified Chartered Accountants and registered tax agent and have 15 years industry experience. As part of the compliance, the accountants also do continual professional development through out the year.

Rks Accountants Pty Ltd

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