Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured company. We carry $20 million public liability insurance. Plus all workers are covered for workers compensation insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Finished my first apprenticeship and decided to take on another trade to further myself.

Question 3

What do you like most about your job?

Accepted Answer

Not being kept in the one place for too long. Happy clients.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you guarantee your work. Is there any special requirements that I may be required to do What is the expected time frame for the project. Can you provide references of previous works.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Will there be much dust from the sanding. A: We use a vacuum sander to minimise the dust. Q: Can you give me a ball park figure. A: I don't give ball park figures, because either party may be disappointed. I would prefer to sit down in the office and work your quote out accurately.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on a prompt reliable service and a high quality finish every time. I am a firm believer in KARMA

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We provide a prompt and reliable service to all our clients, where quality workmanship and customer satisfaction is our primary goal.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Clients requirements. Job Details. Required finishes. Expected time frames.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be clear on your requirements. Don't change designs. Try to adhere to our requirements to complete your project on time and on budget.

Question 10

What makes your pricing competitive?

Accepted Answer

We try to be competitive with our pricing where ever possible. We are always trying to find new ways of stream lining the business to offer our clients a better deal.

Question 11

How do you normally charge for your service?

Accepted Answer

Works are either charged at an hourly rate. Fixed price quotation. Do and charge. Contract labour only. Supply and fix.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Shop/Office fit outs

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

25 years experience in the commercial fit out industry. We have worked in all the major shopping centres in Sydney and other states and territory's around Australia.

Rk&Co P/L

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