Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Right Balance PT and Sean Turnbull are insured as a business and for public liability. We guarantee work once we meet with you and payment is made.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've had a passion for high activity all my life. As a child if there was a tree I would climb it, if there was a hill I would run up it. After doing a bunch of jobs that just weren't me, I decided that I would love to be in an industry that enabled me to be fit and healthy AND help other people achieve their goals.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite story is of a young girl who was overweight and very shy. When I first met her she came in the room with her head hung low not making eye contact at all. After I had made her lose 20kg the difference was Huge. Her head was held high and her chest was out. That was a very proud moment.

Question 4

What do you like most about your job?

Accepted Answer

I love that every day I get to make a positive difference to someone's life and that makes me feel great. Seeing the look on a client's face when they achieve their goal is one of the greatest rewards I could ask for.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you got insurance? Are you qualified? Can you prove results? Will you make it fun? Where do I sign? :)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you make me skinny in a month? Answer: No. It is very unhealthy to experience rapid weight loss. A healthy rate to lose fat is about 1kg per week if you are doing everything right.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're on time, We come prepared, We don't judge you and we aim to make your journey as fun and enjoyable as possible.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 6 years experience in the industry we guarantee results using our unique training style to get you to your goals fast and give you tools to maintain a healthy fitness level for life.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To get a good quote we need to know exactly what you need out of the service. Weight loss, strength training, nutrition advice. We also need to know what you've done before so we don't waste time when we call you. Our aim is to get you results as fast and as safely as possible.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you think that you can't afford Personal Training first think; what can I cut out of my spending that I don't need? eg you buy a coffee everyday before work at $5. That makes $25 saving if you make it at home. Do you eat take away once or twice a week? The standard take away meal is about $10.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off your first service and a further 10% off if you undertake a second service at at the same time eg; should you choose PT as your first service and then take part in the Boot camp we offer you will then get 20% off the total price.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are justified by the level of experience of our trainers. Our rates are only a small price to pay for the wealth of knowledge and experience that 6 years as a Fitness Solution Specialist. Note that the average time in the industry is 6 month before most Personal Trainers fail.

Question 13

How do you normally charge for your service?

Accepted Answer

I use a Direct debit system that comes out once a week. I feel that it keeps clients more accountable and that keeps them coming as it no one wants to lose money right?

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Fat loss and strength training is my specialty. Through years of trials in training myself and others I have developed systems to get you into the best shape of your life in a timely fashion.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

On top of the mandatory cert 3 and 4 in fitness Sean is qualified in bootcamp level one and two, Pre and Post natal training, MMA level one and now has a Cert in Accredited Nutrition.

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