Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully Insured, and offer Warranties for all our work. Please discuss this with us, as Warranties vary depending on what work is provided. Some of our Warranties are DOUBLE the Industry Standard.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started this profession over 35 years ago and enjoyed it so much! I still do it! We love working outdoors and working with our hands and minds.. we still find it rewarding

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many testimonials from customers who appreciate our hard work and dedication.  Please see our website and Facebook page to check out what they have to say about us.

Question 4

What do you like most about your job?

Accepted Answer

Helping the customer to solve there problem. At Right as Rain we like the opportunity to serve the community with the extensive knowledge we have learned over many years of hard work and getting the job right first time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much experience do you have? How long have you been servicing the community? Can you give me a price estimate before you attend?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. When could you attend and complete my work. A. Normally with-in 24hrs/Peak periods usually 72hrs. Q. How much will it costs me. A. Prices can be Estimated before attending. Prices are Fixed :) Q. Can you fix my problem. A Sure can!!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We aim to take your phone call ALWAYS, should we be on another call, there is a message bank to leave a message, and I would appreciate the opportunity to get back to you. We are also available by TXT, Email and Facebook. We will arrive on-time, or call you should we be unavoidably late.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Right as Rain is an experienced company with over 35 years in the Industry. All staff are trained and licensed and we have been servicing our local community since 2003. All our staff are friendly, punctual and reliable and we offer long warranties. I personally GUARANTEE your job RIGHT AS RAIN!!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is required we discuss your work before we attend as to provide notes to our staff on exactly what it is you require. Also standard details and contact numbers, it is generally requested you be available to meet us onsite, but not always completely necessary.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call us to discuss you requirement before we attend. Always KEEP UP with your maintenance. We are happy to match other quotes, apples for apples...... Conditions Apply

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will offer Oneflare Customers a PRE- SEASON MAINTENANCE for your retic/ waterbore and pump system for $99.. this is normally $129 and comes with a complete 30 point report, testing all electrics solenoid valves, pump maintenance (if applicable) sprinkler adjustment and a Controller re-program.

Question 12

What makes your pricing competitive?

Accepted Answer

We are very experienced and efficient at our work with a price per item cost, so no hidden charges...the price is FIXED!! Our Warranties are solid, with over 35 years experience..we can have your job completed Right as Rain!!

Question 13

How do you normally charge for your service?

Accepted Answer

Charges Vary, with free quotes on all Installations, prices can often be estimated over the phone for servicing and repairs, a service call for Reticulation/ Irrigation, Waterbore and Pump Repairs is normally $129 which includes time onsite. Talk to us to to estimate your cost.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in going above and beyond, and treating the customer with courtesy and respect. We pride ourselves on being punctual and offering a level of service to exceed expectation.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

35 years experience, all staff have attended Training's, attended Tafe course's, and qualified to carry out works to a high standard with good ol' fashion work ethic, good eye for detail and have pride in the work they do!

Right As Rain

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