Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are public liability insured for $5 million. We offer a lifetime labor warranty, meaning you get the service you paid for, guaranteed. If there's a fault caused by us, we fix it free of charge.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always liked working with my hands, but I also appreciated needing my brain for the technical side of things. Electrical work should never be done by anyone who isn't putting the thought into it, and it's safe to say if you enjoy your job your end results are always better.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One client of ours had several electricians just plain ripping her off. Also, the wiring in the house was unsafe and incorrect! Sure to say we cleaned up the mess, got all the new installation working as it should and most importantly, done by the industry standard. She now refuses any other sparky!

Question 4

What do you like most about your job?

Accepted Answer

As director of Revamped Electrical, I like being able to be with clients 100% through the hiring process. The same person they see on google, is the same person they call / email, who is the same person who turns up to do the work. Its a great way to build relationships with my trusted clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers like guarantees for peace of mind. They want to know that their money will be buying them good value service and better quality. That's why I provide lifetime labor guarantee's and an on time guarantee. You can be sure i'll be there when you need me, for the right result at the best price

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions we get are about energy efficiency. Customers often ask whether to opt for cheaper halogen globes vs a new LED fitting in their spotlights for example. I always tell them to opt for LED due to their unbeatable efficiency and globe life (approximately 50,000 hours!)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our on time guarantee drives us to be the most punctual electrician on the market. We don't request any payments until the work is 100% complete, no upfront costs. You can trust us to give you the service you want, when you need it done!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Revamped Electrical, we pride ourselves on clean, affordable, punctual services. We're on time, every time, or we give $75 off your invoice! We have extensive knowledge and expertise in all electrical services, TV, Data, Security systems and intercoms.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Roof access, tiled or colourbond roof, underfloor access, brick internal walls, age of the house (possible asbestos containment zones), time frame you need the work completed by.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. If you know you need a powerpoint installed for example, clear the area around before we arrive for a quicker and easier job. 2. Be open minded. Listen to your our advice and suggestions for ways around issues to get the best price. 3. Do all your work at once. 1 call out is cheaper than 2!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently offering our on time guarantee. If we don't arrive on time, you'll get $75 off your invoice!

Question 12

What makes your pricing competitive?

Accepted Answer

By supplying on site assessments, there are no if, whats or buts. I'll know exactly the workload required and price accordingly. Most electricians may charge per light or powerpoint for example, but if on site I see an easier way to get the job done, I can pass those savings onto the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

I provide free, no obligation, on site assessments. With our set price guarantee, there are no surprises. Once a price is agreed upon, any unexpected workload is our problem, not yours!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can provide extensive knowledge and expertise in LED lighting, switchboards, general power, TV antenna's, Data cabling, PIR security systems, IP CCTV systems and intercoms.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a qualified electrician and ACMA open registered cabler, I am certified to satisfy all your electrical needs. Whether its networking your new NBN connection throughout your home, wiring a brand new house exactly how you want, or even just replacing a light, we're the one to call!

Revamped Electrical

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