Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully insured and can provide this information upon booking. We ensure every customer is happy with their clean prior to our technician leaving their home/business.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Lee took a long time to perfect his service. He undertook extensive training, sourced the most effective and safest method and launched ReOvenise in 2018. It was imperative to us that we created a business that helped people and we think we've certainly achieved that!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We don't play favourites, but what we love is when a customer takes the time to leave us a review. You can find them on Facebook and OneFlare if you're interested!

Question 4

What do you like most about your job?

Accepted Answer

We love the people we meet and the look on their faces when we transform their oven! We truly love what we do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Avoid surprises and ensure you ask your oven cleaner if there are any extra charges for travel etc . ReOvenise are 100% transparent with our clients. We do not charge extra for travel, nor do we surprise you with extra charges. What you are quoted is what you will pay.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Lee, our technician has worked in the Geelong region for 10 years. He has enjoyed a career in the community services industry and has worked in clients' homes for that entire time. Lee has a valid Police Check, Working with Children's Check and is also an NDIS registered provider.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We use 100% safe, non-caustic and eco-friendly products. We're also a local family business who cares about every client. We look forward to helping you!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically, we need to know; - Oven size (standard 60cm/600mm, 90cm/900mm etc.) - Stove top size (if relevant) - Rangehood size (if relevant)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Keep your oven door slightly ajar after cooking. This will allow any condensation to escape.  - Pop an oven-safe tray in the bottom of your oven. This makes clean-up a lot easier.  - Don't use caustic oven cleaner. If you hire any cleaner, don't be afraid to ask what is in the their products.

Question 10

What makes your pricing competitive?

Accepted Answer

We have purposely priced our services to reflect excellent value for our clients. We choose to use products that are of the same category and strength of dishwashing liquid as we value the health of our customers, and of course the safety of our technician.

Question 11

How do you normally charge for your service?

Accepted Answer

We are 100% upfront with our prices. The costs of our services can be found at www.reovenise.com.au. We do not charge extra for travel and we are always clear with what the final price will be during every service.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in oven cleaning and detailing, both domestic and commercial ovens. We pride ourselves on our professionalism and we are experienced in what we do.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Lee, our oven cleaning technician has trained in the technique he uses. He spent a year researching and finding the very best, effective and safest method. Lee also has a decade-long background working with aged and disabled clients throughout the Geelong region.

ReOvenise Oven Cleaning Geelong

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