Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Are you an insured business and do you guarantee your work.. yes we are an insured company and we do guarantee all works performed by renaissance plumbing.....

Question 2

How did you decide to get into your line of work?

Accepted Answer

the way i decided to get into my line of work was the curiosity of how hundreds upon hundreds of properties receive water and gas, in saying this the curiosity led to the need to know how it all works then wanting to master the trade to the best of my ability.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

i would like to conclude in saying i do not have a favorite customer story, all customers and jobs are slightly different to one another, keeping my job as interesting as can be!!!

Question 4

What do you like most about your job?

Accepted Answer

what i like most about my job is the satisfaction and gratitude i receive once the works have been completed. that alone overwhelms me and gives me the more so reason to stay in business..

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

a customer should ask charges for the service [s] they require, availability of the tradesman, the urgency of the works required to be completed, and whatever else that may need to be asked!!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

the questions my customers most commonly ask me are do i do  pensioner discounts? will i clean up all my mess removing all packaging and old appliances from site..  and YES is my answer..

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes renaissance plumbing the most reliable and trustworthy person for the job is the years of operation in the industry. continuing to offer exceptional service an affordable rate.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

the reason why a customer should hire renaissance plumbing services opposed to any other company is due to the fact we pride ourselves in offering the best reliable and affordable service/product on the market.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the typical things that i need to know before i can provide a quote to a customer is the location, the scope of works, material required, additional works and availability of the customer.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

the best ways a customer can save money before i start work is to know what they need. ways to do this and passing on the information. eg: photos of the job sent through as an sms to avoid extra travel. a decision on whether or not material / appliance are/is supplied by the owner.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

currently we at renaissance plumbing are available to offer all customers to one flare a 24 hour turn around. meaning all customers will be contacted within24 hours of receiving a work order

Question 12

What makes your pricing competitive?

Accepted Answer

the key of making pricing competitive/ affordable is volume of work. with volume of work material is purchased at a larger volume, resulting in bulk buy. therefor we can pass on the savings to the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

the way renaissance plumbing generally charges for our service is per job.. reason being is that the clients know from the beginning what they are up for, hence no hidden extra costs on completion of all works!!!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

yes there is a particular industry we do specialise in being domestic plumbing / renovations / extensions / maintenance throughout properties.. maintenance including general repairs etc>..

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We at renaissance plumbing services have the skills and knowledge to perform a vast variety of tasks from drainage, hot cold water, roofing, gas fitting, appliances, renovations and extensions.

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