Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

100%! We have all required insurances. Public Liability, Transit, Motors Vehicle and Workers Insurance.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We are still keeping basic measurements for any kind of flu.

Question 4

How did you decide to get into your line of work?

Accepted Answer

After many years working for big removals companies, we decide to build our own brand and get into the market. This basically means our customer will get the most competitive price for top notch quality services.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many histories I could share here, but one of my favorites is a couple who was moving in together. They hired 2 trucks to do 2 pick ups at the same time and meet up at the drop off around the same time. Both teams did the packing and the pick up on same day.  Three years later, we come back and moved a bigger family (the same couple + 2 kids) to a bigger house. And they said: "We didn't think twice when we think about moving."  Our team take proud of our services that we provide for this family.

Question 6

What do you like most about your job?

Accepted Answer

We love to embrace the happiness that we delivery for our customers and the community by taking the stress of the moving day. We also love to get to know every different place in the cities that we work.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have insurance? How much experience are the guys who are going to do my job?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you play Tetris? Removals jobs are the real life Tetris.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our experience, our care and our attention to the details.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We are always working for get that 5 stars review from the customer. It make us look the job in a different way.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Moving date: What’s the best day (or options) to move?  Start time: Is 7am a good time to start? If not, what’s the best time and what is the reason for it? Pick up address:  Drop off address: Other addresses: Number of bedrooms: Access at the pick up: Parking at the pick up: Access: at the drop off: Parking at the drop off:  List of items:  What are the items that are the most valuable for you? Are there any other items like statues or pianos that are heavy and need proper tools to be moved? Are there any other specific orientations that you would like to give us?  How much time would be ideal to get your move done on the day of your move? And why?

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) The better packed is the house, the faster the move is. 2) Don't let everything for last minute, and if you need call us for help you packing. 3) Make sure you have access to the drop off access the day before the move.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are offering FREE boxes for the ones who book Packing AND move with us.

Question 14

What makes your pricing competitive?

Accepted Answer

Our price is as low as it can be for the quality we offer. Our quality is the same or higher than the big companies, as we work for the big companies as well. Otherwise they wouldn't hire us to do their jobs.

Question 15

How do you normally charge for your service?

Accepted Answer

Deposit to secure the booking and transfer or cash at the end of the job.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Packing and Local Move

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Other then the years of experience, we have AFRA courses that are required for AFRA affiliates to get done to fit the criteria of a good removals company.

RemovAUS Pty Ltd

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