Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am a fully Licenced conveyancer and holds indemnity insurance. Yes, I guarantee my work as our service is reliable, professional and prompt. You wouldn't be able to complain as none of my customers have been complaining so far and my business run mostly through word of mouth.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a primary school teacher and quite enjoyed my work but after 5 years of teaching I wanted to study more and wanted to change my field and property law is the field I was attracted towards.

Question 3

What do you like most about your job?

Accepted Answer

I like when the clients are happy, appreciate your work and refer their friends and family to us. When they feel confident about their decision to pick 'Reliance conveyancing' and the conveyancing work is upto their expectation.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

If the disbursements are included in the quoted price and if no extra fees will be charged regarding extension to the settlement date or finance clause date.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Usually customers ask why are your charges really less than others? Do you have hidden fees? My answer is that what I charge and it follow all steps legally from the start of the process till the end without any 'hiddden charges surprise' at the of the service.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I love my work and enjoy conveyancing, communicating with the clients and fulfilling their requirements. I understand the importance of a file and a happy customer which will spread good words for your business which will attract more clients. I go through the contract and prepare the document on time and accurately which enables the clients to get ready and prepared on time. I am always contactable on the phone, email or  via sms.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on our professionalism and prompt courteous service. We aim to go above and beyond the clients expectations in all areas of service.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

No such information is required as the fees is fixed price regardless of where the property is located or whether its their investment property or they are moving into it.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customer can ring around and enquire about the prices and I am sure I am the reasonable one. If there is a nomination- can advise before we start the paperwork.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, if they refer a customer(a friend or a relative) to Reliance Conveyancing, we will offer them discount and 5th Transaction free.

Question 11

What makes your pricing competitive?

Accepted Answer

590.00 including GST and including disbursements payable at settlement.there are no hidden costs involved. We don't charge extra for nomination documents.

Question 12

How do you normally charge for your service?

Accepted Answer

The fees is a fixed fees and includes all certificates and paperwork. The fees is payable on the settlement date in form of a bank cheque or bank transfer.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential conveyancing- conveyancing of land, house, apartment, unit Withdrawal or lodging of caveat Plan of Subdivision Title transfer between spouse

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualification- Diploma in financial services (conveyancing) Skills- I am patient, willing to listen, prepare documents accurately, pays attention to details. Experience- 7 years

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