Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes absolutely. We are fully insured and guarantee our products and workmanship. We have a 2 year warranty on faulty workmanship or product.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When my husband left school, he started in the industry and has been there ever since. It has truly become a part of our lives and something we enjoy very much.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Working with a new customer and calling them as their job progressed. The feedback was amazing and how they were impressed with our level of service. Not around much today.

Question 4

What do you like most about your job?

Accepted Answer

I love being able to provide that undivided customer service to every one of our customers, To be able to treat them with respect and care, keeping them up to date all along the way and working together to have their beautiful  investment installed. This is our most important aspect of our business

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they worked in the industry would be the most important question, and what experience do they have in all areas of the industry.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Mostly about price and time to provide the product. We can give this onsite on the day of the measure and quotation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

From being in the industry for such along time, we understand what people want and what they deserve to receive. Nothing less than we would ourselves. We are honest and very reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are second to none when it comes to providing quality products and exceptional customer service. We invite you to experience what we want to experience, and that is a 'REGAL' experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Making sure the site is ready for the measure. To get an accurate quote on the day, if the site is ready, we can do this and get the order under way immediately, alleviating you waiting time

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure all tiling is completed. For kitchen splashbacks, benchtops are in, and rangehoods placed for accurate measurements. All surfaces are in reasonable condition to enhance quality of product installation and finish.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All frameless glass products come with a special cleaner, microfiber cloth, maintenance guidelines all in a lovely gift bag. We guarantee quick delivery and unbeaten service.

Question 12

What makes your pricing competitive?

Accepted Answer

Quality and service. When you know that you will receive that top class product with silver service and no lengthy delays, we are very competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

Service is free for all measure and quotes. Depending on product requirements, price will vary, however, this is given on the day and onsite.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Frameless glass. This is the perfect option when you need that something special, or unusual design or requirement. Frameless gives that uninterrupted clean appeal to your home, whether in your bathroom or living area

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 45 years of combined experience in the industry, we are able to give you a qualified  and honest design and quotation. From factory floor to management, we have experienced every level within the industry

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