Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Reform Landscaping is a fully insured business (see attached document) and any sub contractors engaged are fully insured as well.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I feel into it while I was studying at Uni and loved it.  Much happier getting muddy and working up a sweat.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We worked our tails off to deliver a major school project through a holiday and the headmistress had tears in her eyes when she saw how we'd transformed the school.

Question 4

What do you like most about your job?

Accepted Answer

I love going to work. The time and I love changing an open space and delivering that to a client.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start?  We work on a first come, first served basis.  No job gets bumped up the queue because it bigger or better.  You pays your money.....

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having been trained in the UK we are taught from the beginning of our careers to, turn up on time, give everyone a quote, treat every job as if it is your own.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

An Englishman tradesman practicing in Central Victoria.  Jonathan learnt his trade landscaping for the rich and famous in the Cotswolds.  He now leads a team of tradesmen delivering projects for residential and commercial clients.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All jobs will require a site inspection and a meeting or discussion with the potential client, this guarantees both parties are happy.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.  Think through what you really want - changes of mind are costly. 2.  If you are wanting to get rid of a garden area, do the weedkilling yourself first. 3.  If you are getting ready to sell, think blank canvas rather than detailed garden.

Question 10

What makes your pricing competitive?

Accepted Answer

I would say that our pricing would be pretty much in the middle road.  We pride ourselves on delivering a good project not doing it for the cheapest price.

Question 11

How do you normally charge for your service?

Accepted Answer

All jobs are quoted on an individual basis.  We do not believe we can give a metred squared rate without first visiting and discussing your needs.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As Jonathan learnt in the UK, there is no area of specialism of landscaping that he covers.  All elements of your outdoor space can be delivered to a precise standard.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

A wealth of experience in all aspects of landscaping.  Paving, retaining walls, irrigation and drainage, turfing, driveways, concreting, renovation, restoration and earthmoving.

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