Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all the insurances. Our work is guaranteed within the parameters of the agreed terms of the job. Sometimes clients dont always want the expensive option which may hold a longer guarantee but this is always communicated before commencing the job and providing material options for example.

Question 2

What do you like most about your job?

Accepted Answer

Every day is different and I love meeting new and different challenges everyday, i get to meet new people and help them out with cost effective handyman and maintenance solutions.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The prices is always the most important question however it should be coupled with a guarantee of works provided, after service care and what value for money the service professional can deliver.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

WHY RED FIG? Curious story but i studied in the Cordon Bleu to be a chef but soon realised that whilst I love cooking, I prefer to be on the tools with a tool belt and not an apron.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Not only are we competitive over price but we add value for service. One phone call and we can take care of all your trade service needs. We are a one stop trade shop, hiring only the best in the business!

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The location of the job as sometimes its better to hire local as its almost always more cost effective if the travel time is insignificant. The scope of the job and your expecations. Communication is key and if we can both be on the same page from the start , then service meets expectation and everyone is happy.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide us with a detailed description of the job to be undertaken. No detail is too small and it will ensure we can come as prepared as possible to do the job right on the first day at the time that suits you. If you have multiple jobs to be done, try and schedule them in on the same day.

Question 8

What makes your pricing competitive?

Accepted Answer

We aren't the cheapest as we need to assure we have the best man on the job for you but aren't the most expensive making us the most competitive on price and value

Question 9

How do you normally charge for your service?

Accepted Answer

We offer multiple payment options: Cash, cheque, EFT and Credit Card. Tax invoices are provided and payment terms are 7 days from date of invoice. We do offer same day payments discounts where possible.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We speiciliase in project management of complete jobs. Your maintenance, repair or household needs are holisitic. Everyone requires one of our services at any time therefore we make it easy with phone call and we have you covered.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our employees have the relevant skills and licenses to perform their trade. Our business also sends our staff on regular training courses to make sure they are kept up to date with the latest techniques and trends.

Red Fig Services Pty Ltd

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