Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and yes. Warranty on parts do differ from part to part so if you’re not sure please don’t hesitate to ask. If a part fails that is under warranty still we don’t charge you again for labour to replace it when we’ve supplied the part.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I’ve always been interested in fixing things and seeing how mechanical things worked. At the age of 15 I left school to start my apprenticeship as a mechanic and have never looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have so many I wouldn’t know where to start. But I must admit I have a lot of loyal customers that have followed me from workshop to workshop begging me to start my own business & when I did finally open up my workshop they were so happy for me brought all their family and friends down to meet me.

Question 4

What do you like most about your job?

Accepted Answer

Fixing problems, meeting new people, helping people out in their moment in need, learning new techniques when it comes to cars and earning people’s trust.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a qualified mechanic? What scan tool do you use to diagnose? Will you tell me if you can’t do something on the car? Do you have experience in my type of car? What vehicles did you do your apprenticeship in? Where did you do your apprenticeship?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Where are you? Near the Bunnings on Blunder Road. Can I pay off my car? Sure but you can’t leave with your car until your bill is fully paid. Do you have eftpos? Yes but we charge a 2% surcharge otherwise you can do a bank transfer and send us a copy of the receipt.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Jarrod is a pretty straight shooter and won’t stuff you around or intentionally lie to gain more money/ additional work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on being honest, affordable, reliable and very good at diagnostics. If something doesn’t need to be replaced we won’t replace it. Additional work that needs to be done on your vehicle will not be performed on your car until we have provided you with a quote as well as an ok.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make, model rego or VIN number and what exactly do you need done. The more specific the better that way we don’t have to hassle you for more details and your quote is more accurate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Bring the car to the workshop rather than getting us to go to your car if you can help it.  * Know what you want done or problem solved before guessing. * Bring the car to the workshop for a free safety check. * We charge $55 including GST to tow your car to the workshop* Conditions apply.

Question 11

What makes your pricing competitive?

Accepted Answer

We always seek out a few quotes from different supplier for parts to make sure you’re always getting the best deal and we charge a low labour rate of $88 per hour.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge labour and parts. Minor service for a four and six cylinder are set prices but can vary depending on your vehicles’ needs and log book service can vary depending on what needs to be performed. We charge $88 per hour labour.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a well rounded business, but we do specialise in doing jobs that nobody else can diagnose or know how to fix.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Jarrod, the owner of the business is a qualified automotive mechanic, diesel fitter as well as hold an LPG license.

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