Question 1

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Not required

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a passion for cars and understood how much better and more proud owners are of a beautiful clean car

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Reactions from customers are a favourite. I love to see the smiles and joy people incur when seeing the transformation

Question 4

What do you like most about your job?

Accepted Answer

I love how incredibly versatile it is. Not only do I get to choose my own hours but I get to interact with new customers and establish relationships. Hearing from returning customers is always great as it makes me feel like people are pleased with the work I put into their cars

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? Do you get regular customers? Why did you decide to start the business originally

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers are often unsure of the items that I use during my details. As a detailer I aim to find the most efficient way to complete the job whilst providing the best results I can.   Often customers will be unsure of what some of the items used in the business. For example, I used extraction tools, steam tools and car specific cleaners that many people aren't able to access at home. These tools not only help to get the job done faster but will also enhance the end result

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As any person could imagine, there is always going to be someone who can provide better services but these people tend to charge much higher rates. My goal is to provide budget friendly detailing whilst always ensuring that I have performed to the best of my ability

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The way my business is structured allows you to not have to worry about driving to a shop and picking it up. On your days off, you don't have to worry about taking time out of your day as I will always show up on your doorstep on time, ready to produce great results.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give a relevant quote, I don't require a lot of information. However before quoting i need to know: . What is the condition of the interior and exterior of the car? (photos are the easiest way to determine this) . What services you would like done on the car? (can provide a list of packages and customer specific details) . Where is the location of the vehicle? . Are there any particular details that you would like me to focus on? (stain removal, paint correction, glass cleaning)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I charge based off how long the job will take me to complete as well as the thoroughness of the job.  For example vacuuming the carpets would be more price friendly compared to something such as vacuuming, foaming, shampooing and extracting the carpets  If you are just looking for simple surface cleaning then great results are still possible, however taking the extra time to complete a thorough cleaning will provide even better, long lasting results

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer a promotion that is always running. The way this promotion works is by you promoting my services to friends, family, co-workers etc. If 3 of your references decide to come to me I will offer you 40% off your next cleaning. All names, phone numbers and references are recorded to keep track of who has promoted the services.   I will always ask customers on the phone how they found out about me and if you have been referenced then that will earn a point on your behalf which you can use towards that discount

Question 12

What makes your pricing competitive?

Accepted Answer

Car detailing is a very competitive market where many people over or undercharge. I only charge the amount that I think will be necessary depending on the types of services you want.

Question 13

How do you normally charge for your service?

Accepted Answer

services can range anywhere between 80-450 dollars. I charge based off the effort it takes to complete as well as the time and products used. I also provide maintenance detailing for customers who want their car cleaned on the regular which turns into a cheaper recurring payment as the car will maintain better condition making it easier to clean when returning

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My favourite part of detailing is the interior transformations. There is nothing worse than a interior that make you feel dirty and where dust is floating around everywhere. Maintaining a great interior will decrease the chances of scratching and peeling components as well as remove odours that may be lurking around especially if you have kids or work a job that has you feeling unclean at the end of the day.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

During school I studied business from grade 8-10 in my main core classes. In grade 11 and 12 I completed a 2 year course to achieve my Certificate III in business studies. Through this I learnt the way that businesses operate as well as how to manage services and provide good customer connections

Ralph’s Automotive Detailing

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