Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public liability insurance to the value of $20 million dollars, all of our equipment is fully insured and we do guarantee all of our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to get into this line of work because of my passion for machinery,trucks and earthwork.  I can't think of anything better than finishing off a job and standing back looking at what I have achieved knowing that my customer is satisfied with my work.

Question 3

What do you like most about your job?

Accepted Answer

The diversity!  I am not doing the same boring job everyday.  I meet new people and come across new challenges all the time.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you properly licensed and accredited? Are you adequately insured? Do you offer free quotes? Are disposal fees included in your hourly rate?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why are you so cheap? I work for myself and don't have huge overheads that a lot of the bigger companies have, so I can afford to be a little bit cheaper without compromising on my honesty, integrity and work ethic.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am punctual and will get the job done on time.  I am honest, hard working and can be trusted to do what I am hired to do.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on our open and honest work ethic.  We are competitively priced with a focus on customer satisfaction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know what access is available, scope of work that needs to be undertaken, address and phone number of the customer.

Question 9

What makes your pricing competitive?

Accepted Answer

I offer a cheaper hourly rate if the invoice is paid on the day of completion and I will offer 10% off any other competitors written quote.

Question 10

How do you normally charge for your service?

Accepted Answer

I have an hourly hire rate of $105.00 per hour with a minimum of 2 hours per engagement plus 1 hour travel.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in a range of areas for example; cut and fill for retaining walls, concrete path and slab preparation and demolition, block levelling, trenches, footings and post holes plus so much more.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 20 plus years experience in and around earthmoving and demolition.  I have Health and Safety Representative training, Machinery Plant Verification of Competency Certificates and Open chainsaw ticket.

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