Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Qld Security hold public liability insurance for $20 Million,   Alarm hardware is guaranteed for 12 months  CCTV cameras, Digital Video Recorders & Network video recorders are guaranteed for between 12 months & 5 years  14 day installation defects, programming and labour guarantee. All parts are covered by a specified warranty, labour is not included

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started as a sales rep for ADT Security 15 years ago at an ambitious 18 years of age, after relocating to qld from Victoria in 2002 I was partner in a web design company but still naturally fell back into security sales with a local qld company, in May 2009 after running a sales office from Mooloolaba for 12  months we decided to proceed and open Queensland Security Pty Ltd and take on installation and entered an agreement to become an Authorised dealer for ADT

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Beyond Security CCTV - advancements in CCTV technology are opening up a new market and many are realising the high quality footage of IP Cameras can be utilised in various ways one in particular an Indoor skate park had a custom made system that allows them to offer videos for purchase to their board riders, this would help offset the cost of the system while also give them a unique feature to their park. Other ideas we have are, photo booths and public events

Question 4

What do you like most about your job?

Accepted Answer

Learning and growing with the industry, providing customers with a solution that

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We're adaptable, if the client requests a brand or service that we don't provide we consider it a challenge and will go to great lengths to give our clients a complete solution  by working with the client and negotiating with other suppliers and contractors everyone can benefit mutually. .  We collaborate with a broad range of businesses in the building, electrical, Technical and IT industries to provide  our clients with all the information and  services they may require.   As an authorised dealer for ADT Security we have been offering our clients high grade A1 monitoring  services since 2009, ADT Security is the worlds largest supplier of electronic security products with over 9 million customers worldwide in the Government, commercial and retail sectors

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What are their current security costs ?  What type of security does the customer currently have in place?  Is the customer under contract with another security provider?  What types of security is the customer considering?  Budget Range?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Check your phone bill - if you currently have a monitored alarm system you would be paying for calls to a central monitoring station, you can look for a 1345 number. if your system is false alarming constantly you could be left with a hefty bill in addition to your monthly monitoring fees.    Are you NBN Ready? - Many monitored alarm customers are being caught out when they have upgraded their phones systems from an analogue line to a digital phone line.   While phone costs will be down you will have to have a licenced installer switch the system over to digital line, currently there are limited options available for Monitored alarms on digital phones lines. GPRS ( IP Monitoring) often incurs additional monthly monitoring fees, you will also have to cover the cost of a GPRS module and labour costs associated.   Another option is GSM utilising the mobile phone network again upgrades to some alarm systems can be quite costly. On top of this if you switch over without having made appropriate changes your alarm system will not be able to communicate with Central Monitoring putting you at risk.   Consider a self monitored camera/alarm System - Qld Security offer Analogue and IP CCTV systems that can be monitored by having your system contact you directly bypassing monitoring fees. In the event of an alarm activation you can login and view CCTV to assess the site.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Qld Security is offering a 15% discount on all CCTV Packages and alarm accessories to Oneflare customers,

Question 9

What makes your pricing competitive?

Accepted Answer

Qld Security assesses each customer individually to offer a security solution that will be affordable while maintaining the quality of the product.  We strive to provide the best quality system for the best price, with our range of standard starter packages that  include supply and installation with flexible payment options all with no upfront cost.

Question 10

How do you normally charge for your service?

Accepted Answer

Queensland Security Pty Ltd offer a range of payment options and terms, including finance and monthly monitoring plans with discounts available for multiple sites and repeat customers.  All quotes sent out state payment terms depending on the payment option required.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specializing in electronic security products, CCTV, Access Control, IP Camera systems, Electronic Article surveillance, alarm systems and alarm monitoring services delivered by ADT Security

Queensland Security Pty Ltd

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