Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

During project development, the client can ask for alterations, additions, changes in content and layout with no additional charges. However, it will only be considered changes within the project scope of the previous briefing.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love working in the aftermath of marketing because it enables us to develop our creative sense and we can help clients (people and companies) improve their results in the market.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We created brand identity, including logo design, web design and social media marketing, for a retail company that due to these new marketing strategies, improved the company's image market and increased revenue by 30%.

Question 4

What do you like most about your job?

Accepted Answer

MIXING IDEAS WITH STRATEGIES: By mixing bright ideas with strategy, we not only change the way you think about your design project but also the level of quality service you expect.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What if I don't like the design? We want you to be happy with the final result. We pride ourselves on providing excellent design, solving problems, and doing everything we can to ensure our clients are 100% satisfied. In the unlikely event that you are unhappy with our work and wish to cancel your c

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? Pricing depends on what you need. Per project work is estimated, scoped, and agreed upon at the outset. Ongoing, regular design work is charged per hour. We are transparent with costs and won’t be any hidden surprises or unknown extra costs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've worked with over 120 companies around the world. In addition, we can sign a contract which contains all the details and responsibilities of both parts.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Qualiart is a new agency in Brisbane, that aims to develop creative projects that can deliver results. With experience working in business management, marketing & graphic design fields in Brazil, and now in Australia, we are ready to provide effective and affordable design solutions.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know about the creative brief which is a document that explains the ins and outs of a project for the creative agency.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can plan his budget, search for the suitable supplier for his project and wait for the right moment to invest in graphic design & marketing projects.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Small Business: [ PACK 01 ] Flyer AU$59; [ PACK 02 ] Logo + Business Card AU$149; [ PACK 03 ] Logo + Brand Identity AU$189; [ PACK 04 ] Rebrand AU$120; [ PACK 05 ] Social Media Design AU$159; [ PACK 06 ] Social Media Campaign AU$229/mth

Question 12

What makes your pricing competitive?

Accepted Answer

Because we are a virtual agency with low business costs with creative freelancers, we have been able to offer low-cost projects.

Question 13

How do you normally charge for your service?

Accepted Answer

Because we are a virtual agency with low business costs, we can offer low-cost projects. The price is determined by the complexity and size of the projects and its industry. LOGO DESIGN: From $120; PRINT DESIGN: From $50; DIGITAL DESIGN: From $30; WEB DESIGN: From $350; DIGITAL MKT: From $200

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Graphic design projects for the small and medium-size company. We are specialising in print & digital design for business and events.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

+20 years in business management, marketing and graphic design field. This competitive edge allows the agency to offer similar creative services other firms can offer, but also provide a unique business perspective.

Qualiart Online Graphic Design Agency

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