Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and guarantee our work. We prefer to walk with our clients on the last day to ensure, they are happy with the work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having finished school at the age of 16, I was introduced to a painting trade from a christian man who is still operating today in New Zealand.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Please feel free to visit our facebook page and read our reviews and see our current and past projects. https://www.facebook.com/QEPainter/

Question 4

What do you like most about your job?

Accepted Answer

The transformation that has occurred. We often take before and after photos. This helps us with acknowledging the work we have done for our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Are you Licenced? Are you available to view my painting project and provide me with a Quote.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much to paint a Bathroom? How much would I need if I am wanting to paint my Interior home?  Always ask for someone to view your project. This establishes trust and rapport. Otherwise It can be disappointing to receive a quote without it been viewed and it exceeds your budget.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We like to communicate with our clients regularly by phone. We work on a progress payment system, to ensure fairness and establish trust with our clients. We always go the extra mile. We invite feedback and ask for reviews. You can visit our facebook page for all our reviews.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Based on 30 years in the Industry we have the skill, knowledge and understanding of the trade today. We will help our clients with there projects, which may not even involve painting. We network with a lot of trade professionals within the industry that can help with other parts of your project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Be Specific in what you need done. Example: For Interior work - Count each room/area, robes or cupboards, doors etc that needs work done. Are you supplying materials, when is the likely start date. Put in your budget range? Square meter is also an advantage.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Set a realistic budget for the project. 2. Can you do any preparation work to bring cost down? 3. Can you supply materials to bring the cost down?

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are always happy to apply special offers or discounts to Oneflare customers who engage us with their painting projects.

Question 12

What makes your pricing competitive?

Accepted Answer

We prefer to price the work based on viewing the clients project. It is unfair to both the customer and the business to price blindly. Once we have viewed the project, we both get a better understanding of the work that needs undertaking and we quote accordingly.

Question 13

How do you normally charge for your service?

Accepted Answer

Every client we interact with is different when it comes to their budget. Normally we charge an hourly rate, however in some instances dependent on the client, it may be more cost effective to charge a daily rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love all aspect of the painting trade from: Renovations, New Builds to small touch up work. Residential or commercial projects.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30 years in the Industry. Our leading manager completed his Painting and Paper Hanging apprenticeship in New Zealand 1990 and acquired additional skills in plastering.

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