Question 1

How did you decide to get into your line of work?

Accepted Answer

I saw a need for customer service that went that little bit further to help clients achieve their results. I saw clients being over serviced for no reason or under serviced by lazy accountants. I saw a demand and now I'm supplying a product that is greater than what is currently being marketed.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

No

Question 3

What do you like most about your job?

Accepted Answer

I love helping businesses grow and evolve throughout there business cycle. I am results orientated and I want all my clients to receive results.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our firm is a professional CA firm with the highest integrity.  We guarantee our service and offer complete reliability and trust.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We have one point of contact for all clients.  This results in our staff getting to know our clients better than any other firm.  We provide this service as we understand the client does not want to repeat themselves to several different people.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to understand the scope of the work.  This is quite simple and what we do is sit down with any new clients and go through a few simple checklists to make sure we understand your current position.  This way we can properly cater to your needs and wants rather than making unnecessary assumptions like most other accountants. This will save you time and money every time.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly, make sure all your accounting and taxation documents have been collated for the year. Secondly, make sure all accounting software is up to date and reconciliations are finalised (if applicable). Thirdly, contact us and ask questions.  We are specialist advisors and can eliminate time wasting from a few simple phone calls.  We are here to help you grow.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our services are set.  However, we offer the following 2 special offers: 1.  First year half price 2.  Ongoing - if you employ us to attend to your accounting and taxation needs we can potentially reduce your fee based on any successful referrals you make to our firm. We can potentially reduce your costs to nil based on any referrals you provide. (terms and conditions apply)

Question 9

What makes your pricing competitive?

Accepted Answer

We are a boutique firm that offers accounting and taxation services at a rate below market. We are not a suburban firm.  However, our prices are equal to a suburban firm which makes our service to price comparison exceptional.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge a set fee to all our clients.  A approach us and we will quote a fee range to them. Our fees vary based on the work undertaken on our firm but what we quote is what we charge unless there are significant variations in the work.  In that case we discuss these issues with the client before proceeding.  All fees are agreed upon before commencing the work. We believe in this system and will never over charge for any accounting or taxation jobs.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in online business and new start up small businesses. We have many businesses in professional industries including doctors, lawyers, business analysts, property developers and managers. We do not limit our scope but our ideal client is one that wants to grow as we want to help all our clients grow so that they achieve their best results.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our firm hires only the most efficient, intelligent and motivated staff.  All CA and degree qualified, have held senior roles in the largest firms Australia wide and go above and beyond in all aspects of accounting and tax

Walker Hill Chartered accountants

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