Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured. Yes we guarantee the work we do. We warrant our equipment installations. You can have peace of mind dealing with us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked at various pool places before starting my own business. My first job was working for a friend. I didn't know how much I would enjoy it at the time. I love my job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not really. I like solving problems for customers and getting them the best outcome for their budget. Sometimes a low cost simple fix is a good story, and other times a big job with lots of equipment upgrades is a good story.

Question 4

What do you like most about your job?

Accepted Answer

The sun, and equipment installs. I like pools and I am lucky that I have so many clients who are nice and I enjoy helping them enjoy their pools and spas.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

"Are you a pool technician?" The work we do is not always highly complicated, but it does require a specific set of skills to ensure things don't go wrong. It costs more in the long run to cut corners and to pay to have other people's mistakes fixed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There are so many things that can go wrong in a pool. It could be something to do with the balance of the water, or to do with the equipment, or to do with the equipment affecting the water or vice versa. We answer questions by first getting information from our customer. It is best to call and ask.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We can't speak about our competitors. I wouldn't trust anyone who says they are the most trustworthy person. It is a dishonest claim (unless the person making the claim has looked into the soul of every other person). All we can do is know ourselves and act with integrity, and that is what we do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We Put Our Clients First We believe in punctuality, good communication, and doing the right thing by our customers. For an experienced pool technician, who enjoys making pools live up to their potential, look no further than Pristine Pools Canberra. Relax, you're in good hands!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The information relevant to the job. It is no one's interest if we just pull a figure out of the air. It is best to call and discuss your issue with a technician.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best thing is to call Pristine Pools Canberra and discuss your problem over the phone with a skilled technician. We will the tell you what we think is best for you. We want repeat business and referrals. We aren't interested in making a quick buck.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

No. We treat our customers equally. If we were to offer a special price to Oneflare customers, it would be passed on to ALL our customers, and then it wouldn't be a special price. We just keep it simple and treat everyone fairly by doing high quality service at a reasonable price.

Question 12

What makes your pricing competitive?

Accepted Answer

The fact that we are reasonable people. Our ideal client is a client to tells their friends about us. We do the right thing by people.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually invoice for work done. Equipment installations usually require a deposit. Pristine Pools Canberra delivers effective solutions within your budget to enhance the overall quality and convenience of your pool and spa.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

-Pool and spa cleaning, servicing and maintenance -Supply and installation of leading equipment brands, including pumps, filters, chlorinators and pool heaters -Inspection, repair and calibration of existing equipment

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our qualified pool technicians take pride in delivering effective solutions within your budget to enhance the overall quality and convenience of your pool and spa.

Pristine Pools Canberra

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