Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured. We stand by our word. If you are not completely satisfied with the end result we will replace at no cost to you. That's of course if the problem was to arise from our end.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A passion for the Industry. Being involved in Advertising, print is an integral component of most's client requirements. Having professionally printed products enhances business's.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Fully insured and 100% guarantee our finished product. If there was ever a problem that was to be found from our end, we will replace at no cost. We stand by our quality.

Question 4

What do you like most about your job?

Accepted Answer

Coming to work with the team wanting to come to work. There are new challenges everyday in our industry & we get a fair amount of satisfaction from solving clients problems.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Printnova is an established business (over 14 years). We recognise that most mention how fantastic they are at customer service, it's almost an obsession with us! It's all about the quality & the service our team provides.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Specifications. The more information you can provide the easier we can put together a solution. Our team will guide you through from conception to completion.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Knowing what you need will save you time & money. Be prepared, if you have your own artist make sure your file is print ready with 3mm bleed and crop marks & know what stock you would prefer. If you're not sure, we are happy to provide you with a stock selector. Our website also offers information for specifications.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are happy to offer Oneflare customers a 10% initial discount. If artwork is already supplied, we will also waive the file checking fee.

Question 9

What makes your pricing competitive?

Accepted Answer

We are very competitive in the market but don't focus solely on price. Whilst we will do everything we can to match our competitors, it's again about the 1, the quality & 2 the service.

Question 10

How do you normally charge for your service?

Accepted Answer

For smaller clients we would prefer COD. with Eftpos facilities we do Direct Debit & most Credit Cards. Larger clients we provide 14 - 60 day terms

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Fast turnaround digital print has evolved, we are continually upgrading technology to keep up with the current trends. Variable data is an area of our expertise along with mail merging.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team offers a combined experience of over 50 years in the Print Industry. We know how to provide our clients with the best possible solution required for their needs. Experience is everything.

Printnova

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