Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured yes! We can only guarantee work that has been approved. If you have approved artwork that is wrong, we are not liable to replace or reprint, however we generally can help out with prices.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Personally I decided to get into print after a bad experience with Vistaprint. (We've all been down that road!) I decided because I got really crap quality business cards that was over priced. I wanted to provide a product to our customers that always had free shipping.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We've got way to many to choose from.. We usually have customer story's up on our website so go and have a look!

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction our staff gets when we hear how much our customers are loving the quality of our products. We strive to provide the best service and products to our customers and that's what we as staff love about our jobs

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Some questions we would recommend is asking how the items are produced? What machines are used and where do they source their stock from. Doing this can go along way to judge the quality of the final product.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The number one question we get is "What is the price for shipping?" We simply answer those questions with Free!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Print Factory has experience, it has stability and customer satisfaction. We guarantee quality and strive to provide the best quality we can.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Print Factory is a small operator providing both Business and Personal Print Solutions. We are competitive on price and are here for our customers. Striving to provide the absolute best quality.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical things we need to know is what product you would like, the quantity and finishing. If it's a personalised product we just need to see the image or photo.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Make sure your artwork is correct! You don't want to go to print with spelling mistakes as from the printers prospective it's your artwork.  2) Make sure you check the printers quality through samples. You don't want a bad product 3) Get a written quote! Don't get pricing over the phone.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our OneFlare Customers can take avantage of 10% off your first order. This will be applied at the time of payment.

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive because we have to be! If you put a cheaper written quote infront of us, we generally will find a way to beat it!   We are competitive in how we produce and source our products. We also have low margins offering great discounts to customers

Question 13

How do you normally charge for your service?

Accepted Answer

Our rates are always changing depending on the complexity of the job at hand. However a standard price list is available on our website! (http://printfactory.net.au)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Traditionally our General Manager has been know as "the Business Card King" but that's not we are specialising in.   Print Factory specialises in providing personalised print goods for our customers. We offer a couple of business products, but we make our bread and butter of personalised prints

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Internally Print Factory Staff have 10 years experience in Print. Externally through our suppliers we've got collectively over 100 years of experienced suppliers to help our customers out with every need.

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