Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Prime Systems has full Public Liability and Professional Indemnity Insurance. We guarantee our workmanship for a minimum of 12 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been interested in technology. I started my Electronic Security Apprenticeship in Brisbane in 2006 as technology was rapidly changing from Analogue to Digital / IP.

Question 3

What do you like most about your job?

Accepted Answer

Two things: 1: Making the customer happy, and  2: Working with cutting edge technology such as video analytics and automation

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

- Do you and your company hold current security installer licenses? - Do you have a trade qualification? - What is your experience with this product? - Are you trained and certified in this product? - Do you guarantee your workmanship?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Should we install wireless detectors or wireless cameras? A: Wireless devices should only be used if wiring is not possible. Wireless devices often do not perform as well and require regular battery replacements. Q: What monitoring options do you provide? A: Back to base or self monitoring.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You need a person you can trust when it comes to security. Prime Systems is an ASIAL member and holds a QLD Security Firm License. We will always turn up to the job. On the odd occasion we are running behind schedule we will call in advance to let you know.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Prime Systems is a small Brisbane based business that is focused on providing the best customer service and results.  Sam has over 12 years of experience in electronic security service and installations from home alarm systems to large-scale airport surveillance systems and everything in between.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Size and type of building such as number of stories and contruction type e.g Brick, Concrete, Wood - Access to cable pathways such as ceiling tiles, manholes, roof crawl space etc. - Number of devices required such as detectors, keypads, cameras, reed switches etc.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- If cabling is required, investigate where cables can be run inside the building and where there is ceiling access etc. - If an app is require make sure you know the passwords to the Router, Apple Store, Play Store etc. - Provide as much details as possible before we attend. Photos are great!

Question 10

What makes your pricing competitive?

Accepted Answer

We find the best products to suite your needs based on performance and value.  As a small company we keep costs to a minimum so we can pass these savings to our customers.

Question 11

How do you normally charge for your service?

Accepted Answer

- Quoted or Do and Charge. - Works are invoiced with tax receipts provided. - Typically 30 days to pay. - Credit Card payments accepted.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Alarm Systems - Bosch, NESS, Hills NX, DSC, Paradox, Texecom, MCM Icon + More Access Control Systems - Integriti, Inception, Tecom Challenger, Concept, DSX, Kantech + More CCTV Systems - Milestone, Genetec, Verint, Axis, Uniview, Hikvision + More Intercoms - Aiphone, Jacques, Hikvision + More

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 12 years experience in Electronic Security, Networking, Cabling and Customer Service. Trade Certificate in Data Communications and Telecommunications. Trained and certified in many security and CCTV products.

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