Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

If there is any issues that arise from and lock/repair that we have carried out, please give us a call and we will reattend site. Most locks have a 12 month warranty.

Question 2

What do you like most about your job?

Accepted Answer

We love helping our customers, sometimes we are called out for horrible situations. Our locksmith's like to make all our customers feel safe and secure before they leave site.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask if they are a Security Installer. If not, do not use them.  For automotive, ask if they are an Approved Repairer, if not dont not use them.  Insurance will not cover you.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you 'rekey' the locks on our property. The answer is YES. No physical locks needs to be changed. We can just repin the barrels to suit a new key for you.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our locksmiths are APPROVED Security Installers, this means we carry the required license's to carry out work on locks at your property. We are also APPROVED Motor Vehicle Repairers.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Prestige Lock Service prides themselves on their customer service, not only are we fast, reliable and open 24 hours a day 7 days a week. Our locksmith's will actually listen to your needs and come up with the best security option for you and your family.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you dont want us to provide a FREE onsite quote, if you could let us know the brand of lock we are repairing and what type of door ie. timber/glass/security, it does help the locksmith.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Take a picture - if you show us what we are dealling with before site, it can save you a lot of money. Do try to repair yourself - if you are quite unsure of what you are doing, please dont try to repair it yourself, you could cost yourself more money in the long run Know the brand

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you let us know you have found us through OneFlare, we will give you a 10% discount off any labour that we charge you.

Question 10

What makes your pricing competitive?

Accepted Answer

We always try and stay competitive with our pricing on all services that we provide. Sometimes we will be more expenisive, but most of the time we are cheaper then our competitors.

Question 11

How do you normally charge for your service?

Accepted Answer

If you are a business customer, call our friendly reception and ask if you are able to open an account with us. Otherwise for all cash jobs take payment via Cash, Cheque or Credit Card

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of the Locksmith industry. We have locksmith's that specialize in Safe and Commercial work, Automotive, SCEC Approved Installations. Anything you need, we have a locksmith for you.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 4 qualified locksmiths that are employed at Prestige Lock Service. If you add up all theirs years of experience in would combine to 65 years in the Locksmith Industry. This gives Prestige the knowledge to solve ANY of your locksmith requirements, whether they are big or small.

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