Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

These guys are fantastic. We had our rental property listed with another agent for about 8 weeks without looking like finding a tenant until we engaged Summer from Premium Residential. Within 3 days she had locked in a 12 month lease with a great a tenant. Literally saved our lives!

Question 2

What do you like most about your job?

Accepted Answer

This business is our life and we are passionate about the way we work with our clients (landlords and tenants) so we all have the best outcome.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

There are several questions you should ask a property manager here is an example of a few. - Who holds the chain of responsibility?  - Who conducts the open homes, the routine and entry /exit inspections?  - Is there a dedicated Property Manager looking after my portfolio? - What hours do your Property Managers work? - Do you have a high turnover of staff?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being the owner of the business we have a vested interest in your portfolio. We are committed to people; not just property. We recognise you have acquired a significant asset and we are proud to represent you, and, safeguard your property. Whether you are a first time or seasoned property investor; our pledge to you is each and every property will be cared for.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Extraordinary passion and implementation of industry best practice are what sets us apart. Premium’s business ethic concentrates on managing a select number of client portfolios with an individual personalised service that is both professional and encompasses a ‘hands-on’ approach to managing each and every property.

Question 6

What makes your pricing competitive?

Accepted Answer

Unlike other agencies that offer a ‘one size fits all’ approach to fees and charges, at Premium Property Management we take a different approach to how we manage your investment. We will discuss your current situation and/or your expectations and tailor-make a specific package to suit you. We offer property owners unrivalled levels of service and expertise to ensure your investment is managed to the highest standard at all times.

Question 7

How do you normally charge for your service?

Accepted Answer

We offer our clients an all inclusive management fee with no hidden extra's. Management fees are deducted from the rent with an option to have it disbursed monthly or twice a month, all fees are tax deductible in most situations.

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