Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do. And we do not collect our final payment until we launch the clients site and they are happy with their website.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

We believe in creating long lasting relationships and connections so we take out work very seriously. We love what we do and love creating websites and online digital solutions that our customers will be proud to maintain.  Our work does not begin and end with a dotted line. We design and provide guidance and flexibility along the way to ensure the development phase is organic and effective and your launch date is celebrated with a powerful, well thought out, responsive digital website that not only looks stunning, but drives traffic and business to you.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Your goals, online expectations, what is your desired outcome, and how interactive and engaging do you want our website to be? Additional plug ins, pages, integrated software's etc may sound flashy and interesting , but they can also be expensive. The costs should not be in the bells and whistles. A good web designer will take the time to research, conduct key word research and SEO research, they will ensure you site has completed and roust metadata, links and details which will drive your website. Good coding and details in every level of your website development is what will build a strong digital business foundation for years to come.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Do a stock take - you will be surprised at the resources, skills and materials you have that can already contribute to bringing down unnecessary costs such as paying for content, learning to do your own basic maintenance etc.  2. If your throwing away the old website to start fresh and new, i would say evaluate it before you throw the baby out with the bath water. Many websites just need tweaking to make them roaring engines again 3. Ask your developer for cost saving options. If they really want your business then they will build you a site that you love and can afford.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free consultation, proposals that are flexible to meet our customer needs.  We also provide urgent jobs for that 24 hour last minute need

Question 6

What makes your pricing competitive?

Accepted Answer

We only select options and choices you really want and need. We don't on sell, and we make sure we build websites that are easy to manage and maintain. If it is graphic design or project development, then it is about producing a product that is unique, individualised and stands out from the crowd. It is about making sure our clients leave their mark and are remembered.

Question 7

How do you normally charge for your service?

Accepted Answer

Every project every customer is unique and individual. We develop individual, tailored packages to meet our clients needs, resources and budgets. We even love to help customers who just want guidance and direction or a little training to help them be competitive. Some customers want to throw their old sites out and start new, without realising a small nip and tuck can transform their old websites into roaring machines. It all starts with a free consultation, either face to face or over zoom.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We like our sites and online digital strategies to help our customers stand out. Effective SEO, with digital applications such as podcasting, YouTube, clever advertising, building accessible websites whether for multilingual audiences or meeting accessibility guidelines for people with a disability. We also have years of experience working with large not for profits, charitable organisations, government and non government services. In this era, the online space is for everyone. It is about standing out and being an authority in your industry.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 26 years in the media and communications field and having been building websites for other companies and businesses. We have now branched out and building directly with our small businesses, families and online sole traders that need help to be competitive. We have also worked with both government and not for profit sector and know first hand what these sectors and industries need to be online competitors in the market. We are graduates and members of the E-Business Institute and members of the exclusive Champion Web Development Network in Australia, providing us with access to the best techies and online developers across the country.

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