Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured and carry the required public liability insurance. I provide a 'satisfaction' guarantee including leaving your premises clean and tidy.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I specialise in helping people get their homes 'sale ready'. By attending to those long-ignored maintenance items you can generally add 1,000's to your sale price.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been in the industry? Do they have any qualifications? Do they guarantee to turn up on time? Do they guarantee their work?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your hourly rate? This is generally a meaningless number. No two repair jobs are alike. I prefer to provide a fixed quote once I have looked at he work. Do you require a deposit before the works commence? In most cases yes; to cover the cost of materials pre-purchased for the work.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote we need as much information as possible including photos if possible. Provide details about site access and parking particularly if located in a commercial area or unit block.

Question 6

What makes your pricing competitive?

Accepted Answer

Value for money; qualified tradesman. I may not be the cheapest however you will receive great value for money and quality work.

Question 7

How do you normally charge for your service?

Accepted Answer

Generally I provide a fixed fee based on a quote. For smaller jobs I can quote from photos. Larger work may require an on-site visit.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Building repairs and maintenance, carpentry and pressure cleaning. For example; decking repairs, replacement and repairs to external stairs; replacement of rotten weatherboards.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the building industry my entire working life. I provide a full range of carpentry, general maintenance services along with rubbish removal and cleaning. I service domestic and commercial properties ranging from one-off or emergency repairs to on-going scheduled maintenance.

Power Property Maintenance (Qld) Pty Ltd

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