Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured. We guarantee our work will be as per the request from the customer.  Should there be any issues we will immediately rectify the problem.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always enjoyed the construction side of things and working with wood so i decided to make a career out of it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently completed a walk in pantry for a customer who then went onto get us to build a new kitchen in his rental property and also referred us to several other clients of which we are doing a bathroom for and assisting with the home renovations.

Question 4

What do you like most about your job?

Accepted Answer

Being able to run my own business doing the trade that i enjoy and still fitting in time for my family.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you done much of this type of thing before? Are you available to do the job in the specified timeframe?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q.How soon can you do the job? A.As soon as we possibly can Q.Is this possible to do? A. Yes i will tell you your options.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will turn up on time on the day that the customer has requested. All jobs are done in accordance to the quote so there is a clear understanding on both sides what is expected.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We will turn up on time and complete the job to the standard of which the customer has requested without any fuss.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Budget,Materials they would prefer to use,timeframe for the work to be complete,when they would like the job done,how soon are they expecting the quote to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Look into the cost of materials needed. 2.Do any demolition themselves where possible. 3.Possibly purchase some materials themselves where possible.

Question 11

What makes your pricing competitive?

Accepted Answer

We don`t have to pay any overheads that are incurred through having a large number of staff members that other businesses may have

Question 12

How do you normally charge for your service?

Accepted Answer

We will provide a free quote and the customer will then be charged at the completion of the job unless specified otherwise which would be stated in the quote.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I am skilled in all aspects of Carpentry from floors, doors and windows through to large bathroom and kitchen renovations

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Carpenter with the additional Clerk of works qualification. Confined space cert.,scaffolding cert.,dogging cert. Skills obtained through working on mine sites for 6 years doing formwork carpentry.

Port Stephens Building And Property Maintenance

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